Supervised risk management operations for Northern California, overseeing advisors' businesses including brokerage, advisory, lending, and operations.
Analyzed risk factors and trends impacting financial operations and investment strategies, providing insights to inform decision-making.
Approval of new accounts and review and approval of Option accounts.
Monitor and approve any Employee outside business interests.
Ensure adherence to firm policies and regulatory rules.
Managed customer complaint process, ensuring timely resolution and adherence to firm policies.
Facilitated training sessions on risk awareness and compliance for staff members.
Market Supervision Manager
Merrill Lynch
San Francisco
02.2022 - 04.2023
Supervised compliance staff in review and oversight of San Francisco and Mill Valley, CA offices, ensuring adherence to regulations for over 100 financial advisors.
Assure compliance with FINRA and SEC rules, and firm policies.
Reviewed, approved, and monitored investment advisor portfolio management to ensure compliance with regulatory standards.
Conduct active account reviews and client Contacts.
Served as branch liaison for regulatory inquiries, effectively addressing customer complaints and arbitration issues to maintain client trust.
Regional Operations Manager
RBC Wealth Management
San Francisco
05.2021 - 02.2022
Supervise Trading and Operations for the 9 branch Nor Cal Complex.
Reviewed complex financial transactions, including check payments, wire transfers, and journals, ensuring compliance and accuracy.
Addressed AML and fraud issues, resolving OFAC inquiries and managing foreign money movements to mitigate risk.
Resolved trade errors and conducted daily review of complex trading blotter to ensure operational integrity.
Administrative Manager
Stifel Financial
San Francisco
03.2016 - 02.2021
Reviewed and approved daily, monthly, and operational compliance reports, ensuring adherence to regulatory standards.
Approved large trade and fund movements to ensure compliance with internal policies.
Initial contact for all regulatory inquiries and coordinate handling of customer complaints.
Review and monitor Investment Advisory Reps adherence to stated policy guidelines and SEC rules.
Review and approve all requests for exceptions to any firm policy.
Coordinated firm-wide effort to standardize trading and operations on a single platform, enhancing consistency.
Managed transition of San Francisco office entities into a unified operational structure.
Coordinated integration of all firms under Stifel umbrella by 2017, streamlining operations for improved efficiency.
Primary approval for all Sales and Marketing material.
Supervisory Manager
UBS Financial Services
Walnut Creek
12.2014 - 01.2016
Supervisory Manager for the Northern California complex, which consists of 8 branches in California and Nevada.
Line supervision for 150 Financial advisors and support staff.
Managed trading, operations, new accounts, and complex risk parameters to ensure seamless financial services.
Ensured firm compliance with regulatory requirements for large disbursements and deposits in customer accounts, and conducted primary review and approval for all insurance products.
Reviewed and approved RIA investment proposals while monitoring portfolio guidelines for new accounts to align with compliance standards.
Coordinated audit exams and requests, ensuring adherence to regulatory standards and enhancing operational compliance.
Developed training programs and established goals for all CSAs.
Primary contact for all customer and regulatory complaints.
Supervisory Manager/Administrative and Compliance Manager
JP Morgan / Bear Stearns
San Francisco
09.1999 - 12.2014
Ensured compliance with FINRA and SEC regulations, safeguarding organizational integrity.
Supervised compliance and operations staff across San Francisco, Seattle, and Bellevue branches.
Monitor staff review of communications, AML, trading, margin and RIA procedures.
Supervised and approve regional CIP & Sarbanes-Oxley compliance.
Reviewed and approved third-party fund requests, maintaining regulatory compliance.
Reviewed and approved RIA allocation plan changes, special credit and special purpose loans.
Primary contact for regulatory inquiries, customer complaint processing and active account customer reviews.
Coordinated licensing and continuing education for regional staff.
Conducted initial pre-hire checks and review of all registered candidates.
Administrative Manager
CIBC - Oppenheimer
San Francisco
10.1997 - 08.1999
Oversaw trading, operations, and compliance review to maintain operational integrity.
Supervised compliance and operations for San Francisco branch, ensuring adherence to regulatory standards.
Coordinated conversion of accounts and procedures for CIBC-OPCO merger, facilitating seamless integration.
Trading Supervisor
Smith Culver Investment
Larkspur
01.1997 - 12.1997
Directed policies and procedures for firm's profit and loss on trading desk and order flow payment reconciliation.
Supervise and monitor trading activity for a 4 branch NASD firm.
Coordinated conversion to new trading system, establishing policies and procedures for equity and fixed income trading.
Served as primary liaison with exterior clearing firm, facilitating communication and resolving issues.
Employee Branch Manager
Charles Schwab
San Francisco
01.1991 - 01.1996
Led Trading Supervisor role in Employee Branch, managing trading and compliance activities for employee base growth from 2,500 to 11,000.
Conducted all cashiering and trading approvals, maintained restricted list compliance, and managed employee discipline.
Coordinated with Corporate Secretary to transact restricted stock and 144 sales for all executives and outside Board of Directors of the Charles Schwab Corporation.
Served as primary contact for accounts of celebrities and politically exposed clients, ensuring privacy and compliance with regulations.
Trading Supervisor
Charles Schwab
San Francisco
01.1990 - 01.1991
Reviewed and approved equity and option trades exceeding broker limits, ensuring adherence to trading regulations.
Supervised 40-50 brokers, resolving errors and monitoring trading activity while coordinating daily staffing and logging client calls.
Managed trading activities during market hours on trading floor, ensuring compliance and accuracy.
Education
BA - Political Science
Sonoma State University
Rohnert Park, CA
01-1976
Skills
Risk analysis
Regulatory compliance
Investment strategy
Account review
Complaint management
Compliance monitoring
Certification
Series 3
Series 7
Series 8
Series 14
Series 24
Series 63
Series 65
California Life & Health Insurance License
Futures Commodity Merchant
Timeline
Complex Risk Manager
Morgan Stanley
06.2023 - 03.2026
Market Supervision Manager
Merrill Lynch
02.2022 - 04.2023
Regional Operations Manager
RBC Wealth Management
05.2021 - 02.2022
Administrative Manager
Stifel Financial
03.2016 - 02.2021
Supervisory Manager
UBS Financial Services
12.2014 - 01.2016
Supervisory Manager/Administrative and Compliance Manager