David Cabrera
Inglewood
Summary
Dynamic professional with a proven track record at Delmar International, adept in problem-solving and relationship building. Excelled in enhancing service offerings and client satisfaction through strategic negotiations and effective customer service. Skilled in internet research and service support, contributing to significant operational improvements and collaborative team success.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
16
16
years of professional experience
Work History
Revenue Care Agent
Kuehne + Nagel
08.2024 - Current
- Conducted market research to identify new opportunities and enhance service offerings.
- Increased client satisfaction by resolving customer inquiries and issues promptly.
- Handled multiple accounts to ensure timely communication and issue resolution.
- Created reports to track progress and inform strategic decision-making.
Ocean/Air Import Supervisor
Delmar International
01.2020 - 07.2024
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated and negotiated contracts to facilitate freight movements.
- Managed a team of import specialists, ensuring accurate and timely processing of inbound shipments.
- Developed training materials for new hires, increasing their understanding of import regulations and company protocols.
Air/Ocean Import Specialist
CSL
03.2017 - 12.2019
- Improved overall operational efficiency through continuous assessment of workflows and implementation of best practices.
- Contributed significantly to the overall success of the organization by collaborating with other departments and sharing valuable insights on supply chain trends.
- Coordinated cross-functional teams to ensure seamless transitions between stages of the import process.
- Managed multiple shipments simultaneously, delivering accurate and timely information to stakeholders at all times.
Air Import Agent
Mercury Air Group
01.2015 - 03.2017
- Developed long-lasting relationships with key industry contacts in order to stay informed about market trends and emerging business opportunities.
- Negotiated competitive freight rates with airlines and carriers, maximizing profitability while maintaining service quality standards.
- Managed high-volume airfreight consolidations, optimizing space utilization and reducing overall costs.
- Contributed to company growth by providing exceptional customer service that led to increased repeat business and client referrals.
Insurance Agent
AAA Auto Club of Southern California
02.2012 - 02.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Shift Lead
In N Out Burgers
06.2009 - 01.2013
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Environmental Charter High School
Lawndale, CA05-2009
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Service support
- Internet savvy
- Negotiation
- Goal-oriented mindset
Languages
Spanish
Professional Working
Timeline
Revenue Care Agent
Kuehne + Nagel
08.2024 - Current
Ocean/Air Import Supervisor
Delmar International
01.2020 - 07.2024
Air/Ocean Import Specialist
CSL
03.2017 - 12.2019
Air Import Agent
Mercury Air Group
01.2015 - 03.2017
Insurance Agent
AAA Auto Club of Southern California
02.2012 - 02.2015
Shift Lead
In N Out Burgers
06.2009 - 01.2013
High School Diploma -
Environmental Charter High School
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