David Bwengye
Here4You under CCAS
Toronto,ON
1
Language
1
Certification
8
years of professional experience
Skilled Developmental Services Worker with extensive experience in delivering quality support within service environments. Strong in fostering positive customer interactions and maintaining organized workspaces to enhance service delivery. Focused on creating supportive environments that empower individuals and drive continuous improvement.
Work History
Part Time Developmental Service Worker
5 Months- Assist over 50 clients with daily living activities to enhance overall quality of life.
- Maintain cleanliness and sanitation standards in over 40 client environments for health safety.
- Fostered strong relationships with clients, families, and stakeholders to ensure satisfaction and trust.
- Utilized problem-solving skills to address complex customer needs effectively.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Maintain an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Facilitate smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Maintain clean, trash-free workspaces to maximize productivity and safety.
- Collaborate with team members to ensure optimal service quality for all customers.
- Identify potential safety hazards through routine checks of supplies, equipment and environment.
- Establish strong relationships with clients, leading to increased trust and loyalty.
- Support the implementation of therapeutic programs to promote client engagement.
Part Time Child and Youth Worker
2 Years- Provide client support to youth with disabilities/behavioral issues
- Monitored and documented logs, incident reports, and medication to ensure compliance and continuity of care
- Scheduled and organized appointments to facilitate timely access to services and support
- Ordered supplies to maintain operational efficiency and maintain inventory levels appropriately
- Order supplies and maintain inventory levels appropriately
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery for at-risk youth.
- Implemented 3 crisis intervention strategies to manage challenging behaviors in various settings at our work location
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Advocated for client needs within various systems, such as schools, courts, and social service agencies.
- Designed engaging 5-17 age-appropriate educational and recreational activities to support the cognitive, emotional, and physical development of residents.
- Mentored junior staff, sharing best practices for effective child engagement techniques.
- Evaluated program effectiveness through feedback collection, enhancing service quality and impact.
- Advocated for youth by coordinating resources and connecting over 5 families with community services.
- Trained 10 staff on trauma-informed care principles, improving overall approach to youth support.
- Provided key emotional support to special needs youth.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
Full Time Development Support Worker
5 Months- Provided support and care for vulnerable, sick, and disabled individuals to enhance their overall health and well-being.
- Supported clients in day-to-day activities, fostering their engagement in community life and work opportunities.
- Administered medications, offered assistance with personal hygiene and aided in meal preparation to promote clients' physical health and independence.
- Offered counseling services to over 10 clients, focusing on building confidence and enhancing life skills for improved personal development
- Trained over 50 new staff on best practices and company protocols for service delivery.
- Assisted in developing training materials for over 10 staff to improve operational efficiency.
- Maintained cleanliness and sanitation standards in client environments for health safety.
Community Service Worker
- Conducted initial screenings to assess client eligibility, ensuring smooth integration into program environment.
- Utilized knowledge of clients’ diverse needs to provide appropriate referral services and support information.
- Maintained professional customer service skills, establishing and nurturing relationships with clients, service providers, and staff.
- Addressed over 70 inquiries, requests and complaints with a higher level of professionalism and courtesy.
- Led over 20 community events that promoted cultural integration and social cohesion among immigrant populations in a year. This i did in accordance with other team members.
- Improved overall well-being of clients through effective case management and resource referrals.
- Collaborated with over three local agencies to create a comprehensive network of resources for community members in need.
- Demonstrated effective written and verbal communication skills, fostering trust and rapport with clients and colleagues.
- Utilized knowledge of clients’ diverse needs to provide appropriate referral services and support information.
- Assisted 50 clients in meeting the goals outlined in their service plans through tailored referrals and support in each year.
- Developed personalized support plans for clients, addressing individual needs and goals.
- Trained volunteers on best practices for client interaction and service delivery standards.
Development Support Worker
1 Year- Assisted Registered Practical Nurse with resident/client admissions, transfers, departures, and orientations, enhancing smooth transitions and integration into care environment.
- Assisted clients with personal care tasks, including hygiene, bathing, dressing, grooming and toileting.
- Provided comprehensive care for bedridden residents/clients, including positioning, assistance with elimination, skin care, meal delivery and feeding.
- Administered topical medication such as skin care creams and lotions following prescribed guidelines.
- Utilized appropriate equipment and lifting devices for safe resident/client handling, including electric, hydraulic, and manual devices.
- Supported residents/clients in daily exercise routines and the use of rehabilitative equipment such as wheelchairs, walkers, and canes.
- Monitored dietary compliance for residents, assisted with feeding, and utilized adaptive devices, promoting nutritional health and independence.
- Documented and maintained records of resident’s dietary intake, ensuring proper hygienic and oral care after meals.
- Collected and cleaned dentures to maintain residents' oral health and comfort.
Part Time Volunteer/The Drum Remembers
3 Months- Safely transported staff, volunteers, beneficiaries, and guests to program activities, outreach events, and community engagements. This was at Long term care centres as The program is for creative aging.
- Assisted in delivering The Drum Remembers program materials, educational resources, and donations to project sites in a timely manner.
- Conducted daily vehicle inspections to ensure roadworthiness, cleanliness, and compliance with safety standards before we set off for scheduled The Drum Remembers programs
- Maintained accurate vehicle logbooks, fuel records, mileage reports, and maintenance schedules.
- Ensured compliance with traffic laws, organizational transportation policies, and health and safety regulations.
- Assisted with loading, unloading, and secure transportation of equipment and supplies for community events.
- Coordinated travel routes to maximize efficiency and ensure timely arrival at scheduled destinations.
- Reported vehicle defects, accidents, or maintenance needs promptly and arranged servicing when required.
- Supported outreach, health promotion, and community awareness activities by providing reliable transportation services of both Suubi Fusion Troupe and The Drum Remembers.
- Maintained confidentiality, professionalism, and respectful interactions with clients, community members, and over 50 partner organizations.
- Assisted the Programs Manager of The Drum Remembers with with event setup and logistics when transportation duties were completed. This i did for over 20 sessions especially in Black History month. This program saw a turnout of over 150 participants in total and is still counting.
- Ensured the safety and comfort of all passengers, including children, older adults, and vulnerable community members.
Security Guard
1 Year 1 Month- Secured premises and personnel through proactive patrols, monitoring surveillance equipment, and controlling access points to deter unauthorized entry.
- Secured premises and personnel by patrolling property, and monitoring surveillance equipment and access points.
- Offered crisis intervention and conflict resolution support as needed during shifts.
- Compiled comprehensive reports detailing observations, incidents, and surveillance activities to inform security strategy and response.
- Provided crisis intervention and conflict resolution support during shifts.
Education
Diploma - Community Service Worker
Diploma - Developmental Service Worker
Diploma - Education
Skills
Community support expertise
Extensive knowledge of homelessness and addiction issues and ability to provide appropriate resources.
Homelessness and addiction expertise
Client intake assessments
Proficient in de-escalating challenging situations and resolving clients’ issues.
Capable of responding to situations based on available information and experience.
Compassionate client engagement
Diversity and inclusion advocacy
Proficient in de-escalating challenging situations and resolving clients’ issues.
Case documentation and analysis
Cross-functional collaboration
Quality control
Patience
Safety compliance
Equipment maintenance
Assembly procedures
Accomplishments
- Documented and resolved 10 transport challenges which led to improved clientele for The Drum Remembers-a creative aging pathway for older Adults
- Collaborated with team of The Programs Manager -Nexim International Development Organization in the development of The Drum Remembers. Together,we started interactive drum sessions for seniors. Initially, they just used to wait for the next entertainment from the pot dancer of Suubi Fusion Troupe.
- Resolved product issue through consumer testing.
- Achieved over 20 The Drum Remembers session through effectively helping in a timely manner with the programs Manager, Nexim international Development Organization.
Languages
English
Full Professional
Certification
- CPR and First Aid, Canadian Apr. 2024
- Crisis Prevention and Intervention Training 27 August 2025
- Safe Management Interventions 27 August 2025
- Pharmacology certificate 1st October 2025
- CPR and First Aid 2026
Timeline
Part Time Developmental Service Worker
Empower Simcoe /Nexim Healthcare Consultants Inc
02.2026 - CurrentRead More
Part Time Volunteer/The Drum Remembers
Nexim International Development Organization
11.2025 - 02.2026Read More
Part Time Child and Youth Worker
Here4You under CCAS
07.2024 - CurrentRead More
Full Time Development Support Worker
E3 Community Services
10.2023 - 03.2024Read More
Community Service Worker
Somali Immigrant Aid Organization
04.2022 - 04.2022Read More
Development Support Worker
Peak Healthcare College
02.2021 - 02.2022Read More
Security Guard
Security Management Services
01.2019 - 02.2020Read More
Kyambogo University
Diploma from Education
Read More
Canadian Business College
Diploma from Community Service Worker
Read More
Peak Health Care College
Diploma from Developmental Service Worker
Read More