DAVID BRASWELL
Ste. Genevieve
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Verification Agent
Mintz Global Screening
09.2024 - 01.2025
- Cultivated a reputation for accuracy and reliability in the verification process by consistently delivering high-quality results that met or exceeded client expectations.
- Demonstrated strong problem-solving abilities in addressing complex cases or discrepancies found during document verification processes.
- Actively sought feedback from peers and supervisors on ways to improve personal performance in order to contribute positively to the overall team dynamic.
- Improved overall customer satisfaction by providing accurate verification services and timely responses to inquiries.
- Contributed to a positive work environment by collaborating effectively within a team of verification agents.
Customer Service Representative
Gatestone
12.2020 - 05.2021
- Information Officer for 1-800 Oh Canada
- Providing information for Canadian Federal benefits and services
- Using probing question to determine the best benefit to match caller enquiry
- Helping callers understand the application process to many programs including EI and CPP
- Updating information and sending by email any documents callers request
Customer Service Representative
Equinox Marketing Services
10.2013 - 06.2016
- Providing information regarding BMO Life Insurance
- Finding correct insurance plan to match customers needs
- Informing customers of basic legal information regarding life insurance
- Create positive client relationship
- Quality control - Ensuring agents meet established protocols
- Refining scripts to increase sales
Customer Service Representative
Protocol
11.2010 - 09.2013
- Providing sales / technical support duct cleaning service
- Creating new accounts
- Offering services based on client needs
- Verifying work orders/updating accounts
Customer Service Representative
Purolator Courier Ltd
04.2010 - 10.2010
- Entering pick-up orders for Purolator clients
- Creating new accounts
- Verifying that packages meet Purolator's shipping requirements
- Taking all shipment information to provide price quotations
- Creating written logs for service depots regarding special pick-up
Technical Support Representative
Bell Sympatico
10.2007 - 11.2009
- Solving all technical problems related to Sympatico High Speed Internet
- Logging all calls in Remedy database
- Finding clients main uses for Sympatico Internet for upsale oportunities
- Teaching users how to operate Windows based software
- Upsale other Sympatico services based on client need
Customer Service Representative
MemberWorks Inc
12.2006 - 08.2007
- Informing clients of MemberWorks gift certificate programs
- Finding right package for clients needs
- Sending packages out to clients
- Membership retention
- Setting up refunds when needed
Call Service Representative
MedExpress Inc
02.2005 - 11.2006
- Explaining medical packages that MedExpress offers
- Understanding clients medical needs
- Showing clients possible savings when enrolled with MedExpress
- Setting up callback times to reverify client information and enroll them
Call Service Representative
Sears Canada
05.2003 - 01.2005
- Placing orders from Sears Catalog
- Promotion of Sears Catalog specials
- Opening of credit card accounts
- Closing accounts in case of credit card theft
Head Builder
Microbytes Inc
08.1999 - 03.2003
- PC system configuration as per customer's requests
- Quality testing and assurance
- Assembly/configuration of Windows computer systems
- Technical help desk service
- Working with sales department to shorten building times
- Training of new employees
- Inventory control
Education
Computer Networking -
Lester B. Pearson Electrotechnology Center
Montreal, QC04.2017
Computer Programming -
Herzing College Montreal
01.2004
Skills
- Strong Interpersonal Skills
- Proactive Contributor
- Detail-Oriented Organization
- Effective Issue Identification
- Skilled in Managing Multiple Programs Simultaneously
- Establishing Clear Guidelines
- Empathetic Understanding
- Identity verification
- Proficient in Software Applications
- Detail-Oriented Accuracy
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Verification Agent
Mintz Global Screening
09.2024 - 01.2025
Customer Service Representative
Gatestone
12.2020 - 05.2021
Customer Service Representative
Equinox Marketing Services
10.2013 - 06.2016
Customer Service Representative
Protocol
11.2010 - 09.2013
Customer Service Representative
Purolator Courier Ltd
04.2010 - 10.2010
Technical Support Representative
Bell Sympatico
10.2007 - 11.2009
Customer Service Representative
MemberWorks Inc
12.2006 - 08.2007
Call Service Representative
MedExpress Inc
02.2005 - 11.2006
Call Service Representative
Sears Canada
05.2003 - 01.2005
Head Builder
Microbytes Inc
08.1999 - 03.2003
Computer Programming -
Herzing College Montreal
Computer Networking -
Lester B. Pearson Electrotechnology Center
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