David BRADWAY
Carmel
Summary
Dynamic hospitality professional with a strong background in customer service and operational efficiency.
Results-driven hospitality specialist excelling in team collaboration and stakeholder engagement, consistently exceeding service goals, while fostering a culture of excellence and attention to detail.
Additionally, have experience training staff and developing marketing strategies that enhance guest satisfaction and drive business growth.
Overview
20
20
years of professional experience
Work History
Hospitality Specialist
Beckenkohl
Monterey
01.2024 - Current
- Supported event planning by organizing logistics for meetings and banquets.
- Handled guest complaints professionally, ensuring satisfaction and comfort.
- Trained new staff on hospitality standards and customer service protocols.
- Developed marketing strategies to promote hospitality services offered by the company.
- Assisted with the coordination and execution of events such as weddings, conferences, and banquets.
- Negotiated contracts with vendors providing goods or services related to hospitality operations.
- Provided highest quality customer service standards by anticipating customer needs.
- Informed guests of local dining, entertainment and leisure options.
- Provided excellent customer service to ensure satisfaction from guests.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Catalyst
CXD
01.2006 - 07.2024
- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Developed and implemented organizational policies to align with business goals.
- Oversaw talent acquisition processes, focusing on recruitment and employee development strategies.
- Cultivated relationships with stakeholders to support organizational growth and partnerships.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Facilitated collaboration between teams by encouraging open communication channels.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Education
Bachelor of Arts - Business Economics
Framingham State University
Framingham, MABusiness Law
Suffolk University
Boston, Massachusetts, MASkills
- Customer service
- Stakeholder engagement
- Operational efficiency
- Team collaboration
- Attention to detail
- Effective communication
- Brand standards adherence
- Issue resolution
- Proficient in [software]
- Creativity and innovation
- Concierge services
Timeline
Hospitality Specialist
Beckenkohl
01.2024 - Current
Catalyst
CXD
01.2006 - 07.2024
Bachelor of Arts - Business Economics
Framingham State University
Business Law
Suffolk University