David Billingham
North Saanich
Summary
Dynamic General Manager with a proven track record at Canadian Tire, excelling in leadership and sales strategies. Expert in fostering customer loyalty and team motivation, achieving significant sales growth. Skilled in inventory control and effective problem resolution, consistently enhancing operational efficiency and employee satisfaction.
Overview
12
12
years of professional experience
Work History
General Manager
Canadian Tire Store 932
04.2018 - 08.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led team to exceed sales targets, through comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
General Manager
Canadian Tire Store 650
03.2014 - 04.2018
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Electronics Sales Associate
Walmart
08.2011 - 03.2015
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Business
McGill University
Montreal QCElectronics Engineering Service Technician - Electronics
DeVry University
05-1997
Millwright
Sheridan College
Oakville ON05-1994
High School Diploma -
Verdun High School
Verdun, QC06-1970
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- Motivation
- Customer retention
- Consistently meet goals
- Facility management
- Sales expertise
- Sound judgment
- Risk management
- Loss prevention
Languages
English
Native or Bilingual
French
Professional Working
Timeline
General Manager
Canadian Tire Store 932
04.2018 - 08.2023
General Manager
Canadian Tire Store 650
03.2014 - 04.2018
Electronics Sales Associate
Walmart
08.2011 - 03.2015
Business
McGill University
Electronics Engineering Service Technician - Electronics
DeVry University
Millwright
Sheridan College
High School Diploma -
Verdun High School
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