David Bermudez
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proficient at delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.
Overview
4
4
years of professional experience
Work History
Recreation Leader
City of San Jose, Happy Hollow Park & Zoo
02.2022 - Current
- Mentored staff in safety procedures and protocols to prevent accidents and injuries
- Resolved basic computer and office equipment issues through troubleshooting.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized Microsoft Excel and Teams to create and edit correspondence, documents and materials.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server
Lazy Dog Restaurant & Bar
07.2023 - 01.2024
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Darden Restaurants, Olive Garden
04.2022 - 05.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Lead Busser
Mexico Lindo
10.2019 - 03.2020
- Removed dishes and soiled utensils throughout customer meals to keep tables clean and tidy
- Assisted kitchen staff during peak hours to maintain productive workflows and reduce customer wait times
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Trained new staff in bussing and cleaning procedures.
- Presented menus to patrons, answered questions about menu items, and made recommendations.
Education
Associate of Science -
Santa Teresa High School
San Jose, CANo Degree - Nursing
De Anza College
Cupertino, CA05.2025
Skills
- Friendly, Positive Attitude
- Problem Solving and Complaint Resolution
- Team Player
- Supply Inventory Control
- Records Management
- Directing Team Members
- Motivational Leadership
- Computers and Technology
- Food and Beverage Upselling
Timeline
Server
Lazy Dog Restaurant & Bar
07.2023 - 01.2024
Server
Darden Restaurants, Olive Garden
04.2022 - 05.2023
Recreation Leader
City of San Jose, Happy Hollow Park & Zoo
02.2022 - Current
Lead Busser
Mexico Lindo
10.2019 - 03.2020
Associate of Science -
Santa Teresa High School
No Degree - Nursing
De Anza College
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