David Benedith
Calgary,Alberta
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Owner
Two Crowns General Contracting
11.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Worked on call in the harshest of weather conditions for the city of Calgary and held contracts for snow and ice removal . taking anywhere from 3 to 18 hours a day.
Retention Specialist
TELUS Communications
11.2011 - 03.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Developed and implemented onboarding and orientation programs for new employees.
- Implemented tracking systems to monitor client interactions, enabling quick identification of potential attrition risks.
- Rolled out new policies, procedures, products, and tested new software.
- Presented on issues that were happening on the front line such as trending issues, customer feedback, procedure restructure, and TELUS website errors.
Human Resources Coordinator
Supported Lifestyles
02.2010 - 11.2011
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Night Shift Supervisor
Home Depot
04.2009 - 02.2010
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Optimized scheduling for the night shift, resulting in reduced labor costs and improved coverage during peak hours.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
Shipper/Receiver
Supply Chain Management
02.2006 - 01.2008
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Education
Master of Arts - Business
Ambrose University
Calgary, AB2026
Diploma - Business
CDI
Calgary 10.2011
High School Diploma -
Bethel Christian Academy
Calgary 10.2008
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Team Collaboration and Leadership
- Project Management
- Strategic Decision-Making
- Staff hiring
- Staff Management
- Physically capable
- Sales Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Certified in Windows office
Timeline
Business Owner
Two Crowns General Contracting
11.2022 - Current
Retention Specialist
TELUS Communications
11.2011 - 03.2022
Human Resources Coordinator
Supported Lifestyles
02.2010 - 11.2011
Night Shift Supervisor
Home Depot
04.2009 - 02.2010
Shipper/Receiver
Supply Chain Management
02.2006 - 01.2008
Master of Arts - Business
Ambrose University
Diploma - Business
CDI
High School Diploma -
Bethel Christian Academy
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