David Barajas
Los Angeles
Summary
Dynamic Leasing Consultant with proven success at Mack Management, excelling in tenant relations and lease management. Adept at leveraging sales strategies to exceed leasing goals while ensuring compliance with Fair Housing laws. Recognized for exceptional customer service and critical thinking skills, fostering tenant satisfaction and maintaining accurate records.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Mack Management
Los Angeles
01.2020 - Current
- Maintained accurate records of prospective renters, applications and leases.
- Inspect units, common areas, and grounds to ensure compliance with leases and property standards.
- Received rent payments and tracked transactions in accounting software.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Conducted background checks on applicants.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
Concierge
Kent Services
Los Angeles
01.2017 - 12.2019
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Acted as a liaison between property management and residents to address special needs or concerns.
- Ensured compliance with all property safety and security policies.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from residents ensuring that all requests were handled efficiently and accurately.
- Ensured compliance with all building safety and security policies.
- Maintained confidentiality of residents information and transactions.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Education
82nd Airborne Infantry
US Army
Fort Bragg, NC10-2008
High School Diploma -
East Los Angeles College
Monterey Park, CASkills
- Tenant relations
- Lease management
- Account management
- Sales strategies
- Customer service focused
- Interpersonal skills
- Critical thinking
- Application verification
- Lease writing
- Active listening
- Rental listings research
- Data entry
- Fair Housing and eviction laws
- Unit inspection
- Professional demeanor
- Record keeping
- Proficient in Yardi, Realpage, and Excel
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Leasing Consultant
Mack Management
01.2020 - Current
Concierge
Kent Services
01.2017 - 12.2019
82nd Airborne Infantry
US Army
High School Diploma -
East Los Angeles College