Summary
Overview
Work History
Education
Timeline
Generic

David Baldwin

Calgary,AB

Summary

  • A well-balanced IT Leader with 25+ years of experience leading and inspiring IT teams. Proven knowledge of Program/Project Delivery, Stakeholder Management, and IT Operations Leadership Skills. 15 plus years manage Enterprise Solution including ERP solutions. Professional Competencies Business Strategy Strategic Thinking Vendor Management Organizational Change Management Team Structures and Reporting Leadership Budgeting & Forecasting Business Relationship Management Recruiting Business Acumen Leadership Skill Set
  • Leading & Developing High Performance Teams
  • Set ambitious standards and KPIs for delivery and inspire a high-performance culture.
  • Communication
  • Strategies and schedules for effective communication
  • Business Strategy
  • Stakeholder Focus
  • Budgeting & Forecasting

Adept individual with more than 15 years working as Manager for industrial businesses including oil and gas. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

22
22
years of professional experience

Work History

RBS Platforms Manager

Teck Resources
07.2020 - Current
  • Raised the safety footprint of RBS by establishing a new norm of starting meeting at 5 past the start to provide a gap for the team to get ready for the next call, wrap up the old call, or just have a gap to take care of themselves
  • Established an org structure that allows leaders to hold managers or leads accountable for outcomes vs tasks
  • Completed vendor consolidation negotiations to simplify the contracting strategy, build a shared risk model, improve services, and drive a 10% reduction in overall support costs
  • Drive improvements in Quality assurance to lower the change of a defect reading a production instance
  • Optimized team to remove 140,000 hours of labor per year and maintain service levels
  • Manage end-to-end platform lifecycle, facilitate overall platform vision, and sign off on final platform delivery and releases to bridge portfolio / program strategy and execution
  • Synchronize and align with Platform Owners and technical teams to ensure delivery is aligned with the overall platform vision and create the program level (holistic) platform roadmap
  • Managing vendor performance, negotiating contracts, confirming performance against contracts, and merging vendor roadmaps into RBS product roadmaps
  • Build close relationships with Product Owners, Product Managers, and key technology and business stakeholders to understand their priorities in context of the Platform Roadmap
  • Communicate on a continuous basis with key product and technology stakeholders, including implementation partners and vendors and customers to sustain and deliver priority work
  • Manage spending to budget to ensure forecasting is aligned with in year spend and capital roadmaps
  • Manage iterations to the platform strategy as user needs and technical requirements evolve and maintain Platform Teams’ alignment with the vision
  • Oversees and manages the platform sustainment processes, including hyper care planning
  • Support and maintain the platform's sustainability and uptime, in line with user and customer priorities to serve as a point of contact for escalation and risk reduction
  • Measure and monitor the overall platform performance by using value driven metrics, and assessment of business impact
  • Build personal performance development plans, confirm performance against expectations supported with day-to-day coaching
  • Manage and provide oversight for the RBS Quality Assurance team
  • Manage to provide oversight to the RBS Data team
  • Manage and provide oversight to the RBS release team including release calendar adjustments and improvements
  • Lead the RBS Solution Architecture team.

Priority Delivery Manager

Suncor Energy
01.2019 - 06.2020
  • Manage portfolio/program/project execution to ensure adherence to budget, schedule, and scope
  • Scope includes both on premise application deployment as well as cloud-based deployments
  • Technologies included Microsoft, OpenText, ServiceNow plus others
  • Negotiate contracts with vendors to deliver required scope
  • Contracts valued up to $10 million
  • Control a portfolio budget of $50 million that delivered both on prem and cloud bases solutions from vendors that included OpenText, Deloitte, Microsoft, and others
  • Coordinate and Manage project releases across five project Environments utilizing both Agile and Waterfall methodologies
  • Completed contract review to simplify and standardize language
  • Was able to drive contract negotiations from 4 months down to 3 weeks including DOA Signatures
  • Coordinate recruiting and selection process of project personnel
  • Develop and manage annual budgets for information technology projects
  • Review and update project standards and specifications
  • Develop Vendor Strategies to effectively deliver the portfolio to agreed specifications by project
  • Identify, review, or select vendors or consultants to meet project needs
  • Initiate, review, or approve modifications to project plans
  • Monitor or track project milestones and deliverables
  • Negotiate with project stakeholders or suppliers to craft contracts that will deliver the appropriate outcomes for a project to be successful
  • Manage all aspects of program/project governance including Scope, Schedule, Quality and Risk
  • Escalate as appropriate to sponsors.

IT Operations Manager

Suncor Energy
07.2010 - 01.2019
  • Successfully collaborated with a team comprised of IT Operations and Supply Chain Management to negotiate outsourcing contracts that reduce costs by $12 Million per year over the 5-year term with annul productivity reductions
  • Negotiated multiple contracts with multiple types of vendors
  • Implemented and refined Supplier performance management processes across the vendor lifecycle
  • Implemented and refine all aspects of Service Management include Incident Management, Problem Management, Change Management, Release Management and Request Management
  • Implemented Software renewal process to drive out costs
  • Process is now standard across all cloud applications
  • Build and deploy Operational Maintenance plans for 120 applications consisting of both on Premise and Cloud based applications
  • Manage application deployments of IaaS, PaaS and SaaS based systems
  • Recruit, hire, train and supervise staff, or participate in staffing decisions
  • Control an operational budget of $16 million across over 100 partners and a variety of technologies that include both cloud based and on-premise solutions
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines by establishing regular reporting cadences
  • Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades for on premise and cloud-based solutions
  • Prepare and review operational reports or project progress reports from both vendors and employees
  • Manage delivery of third-party vendors to ensure contractual deliverable are fulfilled
  • Vendors included outsourcing vendors, software vendors and consulting vendors
  • Negotiate third party contracts in collaboration with stakeholders to ensure requirements will be successfully delivered.

Enterprise Infrastructure Architect

Suncor Energy
10.2008 - 06.2010
  • Lead infrastructure Technical during the merger of Suncor and Petro-Canada to consolidate all infrastructure
  • Direct the initial infrastructure design and implementation of Initial merger infrastructure setup
  • Communicate with staff or clients to understand specific system requirements
  • Verify stability, interoperability, portability, security, or scalability of system architecture
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Evaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or usability
  • Define and analyze objectives, scope, issues, or organizational impact of information systems
  • Develop technology roadmaps for all infrastructure components.

Senior Technical Account Manager

Microsoft Canada
10.2003 - 09.2008
  • Achieve customer health through service delivery, planning, and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of support services to Enterprise customers
  • Establish a long term and sustainable relationship with their customers for support
  • Organize regular support delivery and contract status review meetings with customers
  • Establish and document future client projects and IT initiatives to best support their customers
  • Create and maintain a Service Delivery Plan/roadmap per customer account
  • Clearly plan, request resources, and maintain project leadership of the various components of the Microsoft Premier Support Services (Health checks, Workshops, pro-active services)
  • Work and collaborate with various Microsoft resources (consultants, engineers, and account teams)
  • Be the ambassador for Microsoft to their customers and an advocate for their clients within Microsoft
  • Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Microsoft product and technology
  • Proactively and reactively interface on-site with customers in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of new/upgraded Microsoft technologies
  • Provide information and recommend best practices for the management of Microsoft technologies.

Technical Architect

IBM Global Services, ATB Financial
07.2002 - 06.2003
  • Gather Requirements for innovative solutions, Design innovative solutions to meet requirements, deploy and assess new solutions
  • Created upgrade paths from Windows NT 4.0 to Windows Server 2000 and Windows XP
  • Completed Design, build and deploy for Systems Management Server 1.2 to Systems Management Server 2.0
  • Upgrades include the required SQL Server Database upgrades
  • Completed on time with successful handover to Operations
  • Design and implement the upgrade of NT4.0 Directory Services to Windows 2000 Active Directory
  • Plan and coordinate datacenter layouts of new systems.

Education

Harvard Business Publishing
Calgary, AB

Diploma - Programming

Southern Alberta Institute of Technology
Calgary, Alberta
06.2002

Timeline

RBS Platforms Manager

Teck Resources
07.2020 - Current

Priority Delivery Manager

Suncor Energy
01.2019 - 06.2020

IT Operations Manager

Suncor Energy
07.2010 - 01.2019

Enterprise Infrastructure Architect

Suncor Energy
10.2008 - 06.2010

Senior Technical Account Manager

Microsoft Canada
10.2003 - 09.2008

Technical Architect

IBM Global Services, ATB Financial
07.2002 - 06.2003

Harvard Business Publishing

Diploma - Programming

Southern Alberta Institute of Technology

Similar Profiles

CREATE PROFILE
David Baldwin