Summary
Overview
Work History
Education
Skills
References
Additional Experience
Timeline
Generic

Adriana Atherton

St. Catharines,ON

Summary

Detail-oriented team player with strong communication and organizational skills. Proven ability to effectively multitask while ensuring a high degree of accuracy. Committed to delivering exceptional results and customer service while exceeding expectations. Adept at prioritizing workloads and collaborating with cross-functional teams to achieve shared goals in a variety of business settings.

Overview

6
6
years of professional experience

Work History

Office Administration

Closets by Design
02.2024 - Current
  • Performs general office administration and management to office staff, sales, production and installation teams.
  • Supports office administration tasks such as data entry, document management, appointment scheduling, and email correspondence.
  • Supports office administration tasks to facilitate seamless daily operations and improve overall workflow.
  • Maintains detailed records of calls, outcomes, and follow-up actions using in-house database.
  • Contributes to team sales goals by responding to potential clients inquiries and setting appointments with qualified leads.
  • Supported office administration tasks, contributing to a well-organized and efficient workplace environment.

Style Advisor

Aritzia
03.2023 - 03.2024
  • Coordinated and merchandised outfits for specific customer demographics to build lasting customer relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.

Receptionist and Community Representative

Integris Student Living
09.2021 - 04.2023
  • Managed and resolved weekly conflicts to assist current residents.
  • Utilized professional communication skills via email and phone to build trust with prospects.
  • Planned and executed community events, leveraging social platforms and marketing strategies to reach target audiences.
  • Coordinated with maintenance and property services to ensure resident satisfaction.
  • Led tailored leasing presentations for prospective clients to highlight the unique benefits of each property.
  • Built strong relationships with clients, ensuring repeat business and positive referrals.

Key Holder

Edible Arrangements
01.2021 - 08.2021
  • Independently opened and closed the store, performing all related duties.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Performed opening and closing procedures as integral member of store staff.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported overall operations by assisting with food preparation or serving duties as needed.

Key Holder

Pita Pit
02.2020 - 01.2021
  • Managed the store alone during busy hours, ensuring smooth operations.
  • Adapted quickly to a fast-paced environment, communicating efficiently with customers to maintain satisfaction.
  • Balanced the till at the end of each shift, ensuring accurate transaction processing.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Guaranteed customer satisfaction by quickly delivering orders.

Cashier

Value Village
05.2018 - 08.2019
  • Provided a positive customer experience, fostering lasting connections with staff and customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate sales transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Bachelor of Arts - English

Carleton University
Ottawa, ON
04.2023

High School Diploma -

Notre Dame College School
Welland, ON
06.2019

Skills

  • Advertising and marketing
  • Brand Messaging
  • Reliable and Dedicated Team Player
  • Administrative Support
  • Critical Thinking Skills
  • Complaint resolution
  • Exceptional Verbal and Written Communications
  • Client Relationship Management
  • Meeting Management
  • Goal-Oriented
  • Exceptional customer service

References

Available upon request

Additional Experience

Media and Marketing Team Member, The Revalie, Ottawa, ON. (2023 - Present)

Promoted events using effective marketing strategies through print materials., Gained knowledge of persuasive strategies on various social media platforms in a team environment.


Communications Coordinator, Notre Dame Students Council, Welland, ON. (2019 - 2020) 

Expanded administrative duties through public speaking engagements., Wrote speeches and utilized social media to recruit new council members.

Timeline

Office Administration

Closets by Design
02.2024 - Current

Style Advisor

Aritzia
03.2023 - 03.2024

Receptionist and Community Representative

Integris Student Living
09.2021 - 04.2023

Key Holder

Edible Arrangements
01.2021 - 08.2021

Key Holder

Pita Pit
02.2020 - 01.2021

Cashier

Value Village
05.2018 - 08.2019

Bachelor of Arts - English

Carleton University

High School Diploma -

Notre Dame College School

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