David Ataley
Calgary,Canada
Summary
Recently moved to Calgary, personable and dedicated Bilingual (Fren & Eng) customer service Agent with extensive experience in Administrative support. Solid Team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and problem-solving skills, able to contribute to Company success. Holding Federal Gov's Security Clearance with Excellent communication and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Bilingual Customer Service Representative
FOSSIL-CANADA- RESOLUTION CENTRE
Winnipeg (MB)
12.2020 - 01.2024
- Communicate in French OR in English with customers by telephone
- Used NOVA or Guide-Care and obtain Personal Information to authenticate the identity of customers to access their records
- Assisted customers with standard account-related requests
- Updated Customers Personals Information & Bank Information
- Analyzed requests for reimbursement of Products declared lost
- Determined customer eligibility to receive replacement items or be reimbursed
- Researched and solved customer problems by finding the best possible solutions to their complaints
- Followed-up the protocol for detesting fraudulent accounts
- Performed troubleshooting such as updating accounts Information, Address & Bank changed, Email & password resetting
- Providing general assistance to customers for self-serve portals.
CCB-Processor Agent
CANADIAN REVENUE AGENCY (CRA)
OTTAWA (ONT)
01.2015 - 12.2020
- Provided administrative Support to CRA clients applying for Canada Child Benefits (CCB)
- Used of Primary-Care-Provider information to analyze various information
- Confirmed CCB's beneficiary Information
- Performed electronic data analysis on the CRA's file system to review, edit and save documents
- Tracked the documents in CCM and performed several tasks like verification and review/various documents to approve or deny the CCB request
- Produced filing reports and application updates
- Ensured the confidentiality of CRA-Client information
- Communicate in French and English on the status of requests with the CRA client.
Bilingual Customer Service Rep
AIR-BNB- RESOLUTION CENTRE
Ottawa-Gatineau (MB)
06.2013 - 01.2015
- Answered phone calls from home, listen to customers' needs
- Provided personalized solutions to their requests
- Received customer complaints, review various information
- Analyzed, investigated and suggested the best solution to resolve the issues
- Trouble-shouted customers' accounts, fixed no-payments issues
- Reported daily activities
- Collaborated and shared knowledge with Co-Workers (New Employees
- Attended bi-weekly meeting with the Manager.
Bilingual Administrative Associate
DIRECTOR MARITIME MANAGEMENT AND SUPPORT (DND)
Ottawa/Gatineau
06.2012 - 06.2013
- Provided administrative support to Director Maritime Management and Supports (DND); Maintained and performed Data analysis from hard copies into electronic Files system
- Used SAP to conceptualize technical Data, process, enter, retrieve, search documents
- Used Web Cims, CCM Mercury, RIMS and RDIMS to track documents in various system
- Provided multiple tasks as verifying and editing formatting various documents; Updated and maintained Government Filing Reports such as NEB filing reports
- Organized and tracking Ministerial Executive Coordination (MEC) Correspondence
- Filed, faxing and photocopying and ensured that confidential information was maintained
- Translated correspondence and documents in French and English
- Assisted with planning, organizing to set up meeting rooms for meetings and presentations; Communicated in English & French by distributing outgoing Mails.
Administrative Processor
MILITARY CAREERS (DND)
Ottawa/Gatineau (ONT)
09.2010 - 12.2012
- Daily maintained logs of activities and completed work received and managed all the Canadian Army
- Members P.E
- Rs (Personnel Evaluation Reports); Ensured the accuracy of Service Number and Name on the PER's meet required quality standards with the accompanying CF728 Form
- Compiled, coded categorized, calculated, tabulated and audited Data
- Entered Data accurately onto computerized databases in Excel spreadsheets
- Generated manually PER's using PER PROCESSING system with MANUAL RTU's and Computer systems
- Occasionally carried out various administration tasks like filing, faxing and photocopying and mailing.
Administrative Assistant-Engineer& Safety
SAAQ- GOVERNEMENT OF QUEBEC- (QC)
05.2010 - 12.2012
- Prepared and managed Cars' Dealers file by providing excellent Customers Services; Followed up with SAAQ's clients in order to complete SAAQ's Authorization for modified vehicles
- Developed and maintained spreadsheets including entering data with a high degree of accuracy and attention
- Developing and maintaining excellent relations with staff, clients and stakeholders
- Delivered information in a clear and effective manner to SAAQ's Clients
- Maintained timesheets of employees
- Assisted to organize department social events.
Education
Bachelor of Arts - Major in Criminology & Minor in Sociology
University of Ottawa
Ottawa, ON05-2007
Skills
- Customers-Services
- Organizational & Team work skills
- Experience works- Federal Government
- Experience in Call-Center
- Tracked Confidential documents in CCM
- Multiple tasks -Customer's satisfaction
- Verifying accuracy and reviewing various confidential Documents/Materials
- Microsoft Applications proficiency
- MS Office-Word-Excel-PowerPoint
- Empathic & Courteous
Referencesavailable
True
Diplomasandcertificates
- Customer Service Cert
- Reports Writing Cert
- WHMIS GMS 2015 Cert
- Conflict Resolution Cert
- CPR & FIRST AID Cert
- Federal Security Clearance
- Bachelor in Socials Sciences
Languages
- French (Native)
- English (Professional)
Timeline
Bilingual Customer Service Representative
FOSSIL-CANADA- RESOLUTION CENTRE
12.2020 - 01.2024
CCB-Processor Agent
CANADIAN REVENUE AGENCY (CRA)
01.2015 - 12.2020
Bilingual Customer Service Rep
AIR-BNB- RESOLUTION CENTRE
06.2013 - 01.2015
Bilingual Administrative Associate
DIRECTOR MARITIME MANAGEMENT AND SUPPORT (DND)
06.2012 - 06.2013
Administrative Processor
MILITARY CAREERS (DND)
09.2010 - 12.2012
Administrative Assistant-Engineer& Safety
SAAQ- GOVERNEMENT OF QUEBEC- (QC)
05.2010 - 12.2012
Bachelor of Arts - Major in Criminology & Minor in Sociology
University of Ottawa
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