Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Dana Hospitality
09.2023 - 01.2025
General manager at University of Toronto Mississauga and overseeing Dana brands and catering along with health and safety of 300 staff.
Health & safety
Implementing brand policies & Procedures
HR hiring, onboarding, implementing policies
Scheduling
Customer and client relations
Menu development
Overseeing brands KPI'S
Brands subway, Starbucks, bento sushi, Thai wok & grill, Harvey’s, Tim Horton's, second cup.
Dana brands & catering
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Food Service Manager
Dana Hospitality
08.2019 - 09.2023
Canada
Food Service Manager Concordia University of Edmonton
Title
Executive Chef
Dates Employed
Mar2019 - Present
Employment Duration
1 yr10 mos
Location
Jasper Sky Tram/Marmot Basin
Executive Chef Marmot Basin and Jasper Sky Tram
Jasper Alberta
Title
Chef Manager
Chef Manager
Caribou Bar and Grill
10.2017 - 10.2018
Employment Duration
1 yr1 mo
Location
St Michaels Hospital
Catering Manager St Michaels Hospital Toronto Ontario
Title
Chef Manager
Dates Employed
Feb2017 - Oct2017
Employment Duration
9 mos
Location
Toronto, Canada Area
SAS Institute Toronto Ontario
KM
Company Name
Chef Manager
Uncle Bettys
08.2011 - 02.2013
Recruited by owners Samara and Robert, I was responsible for setting up the restaurant's inventory system, ordering
Guidelines and kitchen staff responsibilities
I developed and
Delivered training in menu standards, meal preparation
Cleaning, health and hygiene, stock rotation (FIFO), my duties also included creating menu specials and Profit and Loss
Adherence through cost control
Line work/prep/ordering/
Opening and closing of kitchen
Catering events on and off
Site
Inventory, scheduling, catering, franchise manuel
Accountable for establishing a training needs analysis
Development of training tools including manuals and standard
Measurement of service levels
Strategize training plans that will drive service excellence and support
Brand initiatives
Initiate, coordinate execution, evaluation and follow-up of training activities
Within the restaurant
Work closely with the team to prepare and manage training
Budget
Provide support and development of Departmental Trainers;
And ensure
Compliance and consistency
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Operations Manager
Gourmet Burger Co
09.2009 - 08.2011
ervice Employment Duration
2 yrs
Inventory, scheduling, training multiple stores
Implementing new training and new products from head office
Recruited by the franchise owner, I was initially responsible for
Recruiting, hiring, training, developing and managing the kitchen
Staff in his concept of a "gourmet burger" experience
Duties
Included (but not limited to) scheduling, supervising front/back
House staff, ensuring cleanliness, health and hygiene, ordering
Stock rotation, inventory, customer complaints, training staff at
Multiple locations, discipline, opening and closing of the establishment, troubleshooting
Grill, Prep
Production, Customer s
Service, Handling Cash
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Sous chef
Herbs Restaurant and catering
03.2002 - 09.2009
Employment Duration
7 yrs7 mos
My responsibilities were to assist and cooperate with the Executive
Chef in all facets of Kitchen Management including: Menu
Development (French modern), food and dry-store purchasing, food-
Cost control, scheduling, training and development (heavy concentration on culinary co-op students), monitoring kitchen
Employees
I was also involved with private function organization
Activities and promotional activities such as "Winterlicious" and
"Summerlicious" as well as the obvious: cooking meals for a
Discerning neighbourhood clientele who enjoyed quality and presentation.Gard, Hot apps, Sauce, Butchery, Baking, Deserts
Tec
Training
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Kitchen Manager
Wilde Oscars
08.2001 - 02.2002
Employment Duration
7 mos
My responsibilities Included Prep, Daley specials, hiring, training