DAVID ARANCIBIA
Upland
Summary
Motivated and dependable professional with experience in fast-paced customer service and operations environments. Proven ability to manage responsibilities under pressure, support team efficiency, and deliver high-quality service. Strong work ethic, attention to detail, and a commitment to reliability. Eager to contribute to a team-driven organization and grow within a long-term opportunity.
Overview
4
4
years of professional experience
Work History
Customer Service Agent / Gate Agent
Frontier Airlines
Ontario, CA
02.2024 - Current
- Manage high-volume passenger interactions in a fast-paced airport environment
- Ensure efficient boarding processes while maintaining strict compliance with airline and safety regulations
- Resolve customer issues professionally, maintaining a calm and solution-oriented approach
- Collaborate with team members to maintain on-time departures and operational efficiency
- Adapt quickly to schedule changes and operational challenges
Stock Associate
Walmart
Upland, CA
08.2023 - 09.2023
- Maintained organized and fully stocked sales floor to improve customer experience
- Assisted customers with product inquiries and location support
- Handled inventory and restocking with accuracy and efficiency
- Demonstrated reliability in a physically demanding, fast-paced environment
Venue Assistant
Christmas House Inn & Gardens
Rancho Cucamonga, CA
08.2022 - 07.2023
- Supported event operations including setup, service, and breakdown
- Delivered attentive guest service in a high-expectation hospitality environment
- Maintained organization and cleanliness to ensure smooth event execution
- Assisted team members to meet timelines and event requirements
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA05-2023
Skills
- Customer Service & Client Support
- Team Collaboration & Communication
- Fast-Paced Operations
- Attention to Detail & Accuracy
- Inventory & Stock Management
- POS Systems & Cash Handling
- Problem-Solving & Adaptability
- Time Management & Organization
- Safety & Compliance Awareness
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
ADDITIONAL QUALIFICATIONS
- Strong attendance and punctuality record
- Quick learner with ability to adapt to new systems and procedures
- Team-oriented with a positive and professional attitude
- Physically capable of lifting, standing, and working extended shifts
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Agent / Gate Agent
Frontier Airlines
02.2024 - Current
Stock Associate
Walmart
08.2023 - 09.2023
Venue Assistant
Christmas House Inn & Gardens
08.2022 - 07.2023
High School Diploma -
Alta Loma High School