Dedicated aircraft operations expert known for optimizing logistics and ensuring safety across loading operations. Proven track record in problem-solving and resource allocation, contributing to improved workflow and team performance.
Overview
26
26
years of professional experience
5
5
Certifications
Work History
Aircraft Loading Supervisor
Lufthansa through Air Canada
Calgary, Alberta
09.2023 - Current
Responsible for the below-the-wing operation for Discover Airlines flights in Calgary.
Supervised the loading and unloading of goods to ensure accuracy, safety, and efficiency, while also ensuring proper fuel load and keeping the aircraft in balance.
Enforced quality control standards throughout the entire process.
Collaborated with other departments to streamline logistics processes effectively.
Communicated with ground crew about loading requirements and timelines.
Monitored cargo handling to prevent damage and ensure proper placement.
Coordinated team schedules to optimize workflow and resource allocation.
Monitored staff performance to ensure compliance with company policies and procedures.
Maintained records of shipments loaded and unloaded, including weight, quantity, and destination information.
Subject Matter Expert
Air Canada
Calgary, Alberta
04.2023 - Current
Traveled across Canada with the Global Baggage team, training staff on the PDA and 5-Point Scanning initiative.
Brainstormed ideas and solutions to issues affecting the efficiency of the scanning process.
Worked with station managers to solve inefficiencies at their specific bases.
Gained an appreciation and in-depth understanding of above-the-wing and below-the-wing collaboration.
Ramp Coach
Air Canada
Calgary, Alberta
04.2022 - Current
Responsible for mentoring new and returning employees to improve their output.
Ensuring the station attendants have all the tools to do their jobs safely and effectively.
Assisting employees with forward-thinking problem-solving.
Lead Agent
Air Canada
Calgary, Alberta
11.2005 - Current
Working for over 25 years in the airline industry alongside a very diverse team.
Consistently meet and exceed targets in all aspects of my duties.
Organized and prioritized workloads to efficiently meet service targets.
Utilized strong interpersonal skills to engage effectively with customers.
Updated knowledge through advanced training initiatives.
Supported team members, promoting collaboration across the workplace.
Station Attendant
Air Canada
Ottawa, Ontario
04.2000 - 11.2005
Responsibilities:
Loading/offloading aircraft.
Water and lavatory servicing.
Pushback and towing.
De-icing.
Following SOPs and safety regulations to ensure safe, on-time performance.
Grooming aircraft to the highest quality standard with Care and Class.
Education
Some College (No Degree) -
Algonquin College
Ottawa, Ontario
Skills
Safety compliance and risk assessment
Process optimization and improvement
Employee training and development
Problem solving and critical thinking
Effective communication skills
Attention to detail and quality assurance
Time management and work scheduling
Conflict resolution and interpersonal communication
Loading coordination and weight distribution
Hazardous materials handling and regulatory compliance