David Addae
Accra,Greater Accra
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. strong communication skills. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively.
Overview
10
10
years of professional experience
Work History
Assistant Prosecutor
Social Security And National Insurance Trust
Accra, Greater Accra
01.2019 - Current
- Provided advice to clients regarding their rights under the law as well as potential outcomes of a case or situation.
- Negotiated plea bargains with defense attorneys to resolve criminal matters without trial.
- Prepared opening statements and closing arguments for trials.
- Drafted motions, briefs, memoranda of law, petitions, complaints and other legal documents.
- Interviewed witnesses and conducted investigations into alleged violations of the law.
- Reviewed cases and prepared legal documents to be presented in court.
- Argued cases before judges, juries and appellate courts.
- Presented evidence in court proceedings such as arraignments, motions hearings and trials.
Senior Technical Officer
Ghana Revenue Authority
Accra, Greater Accra
09.2016 - 07.2017
- Provided guidance to junior team members when needed.
- Trained staff members on proper use of computer systems, networks and other IT equipment.
- Recommended alternative solutions where appropriate based on customer needs.
- Identified areas of improvement in existing IT infrastructure and proposed solutions accordingly.
- Implemented best practices for customer service processes.
- Provided technical support to customers through phone, email and online chat.
- Created detailed reports on technical support issues encountered by customers.
- Collaborated with engineering teams to develop solutions for complex technical problems.
- Investigated complex technical problems reported by customers.
- Assessed customer feedback to identify potential areas of improvement.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Analyzed system performance logs to detect potential issues before they arise.
- Conducted regular maintenance checks on servers, routers, firewalls, switches.
- Performed system backups, restorations and updates as needed.
- Monitored user accounts for security purposes and updated passwords as necessary.
- Assisted in the installation of new hardware and software systems on clients' computers.
Customer Service Cashier
Friends and Helpers Forex Bureau
Accra, Greater Accra
09.2014 - 03.2015
- Resolved customer complaints in a professional manner.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
Bachelor of Arts - Sociology
Kwame Nkrumah University Of Science And Technology
Kumasi, Ghana07-2016
High School Diploma -
Adisadel College
Cape Coast, Ghana05-2012
Skills
- Organized crime knowledge
- Critical thinking abilities
- Interrogating suspects
- Evidence analysis
- Strong analytical skills
- Presenting Evidence
- Judgement and Decision Making
- Establishing Effective Relationships
- Organization and Administration
- Contract Review and Negotiation
- Case Law and Outcome Analysis
- Litigation Experience
- Legal Document Preparation
- Policy Knowledge
- Legal Case Management
- Legal Interpretation and Adaptation
- Legal Research and Review
- Time management abilities
- Analytical Thinking
- Legal writing
- Criminal Investigations
- Environmental Law
Languages
English
Full Professional
French
Professional
Timeline
Assistant Prosecutor
Social Security And National Insurance Trust
01.2019 - Current
Senior Technical Officer
Ghana Revenue Authority
09.2016 - 07.2017
Customer Service Cashier
Friends and Helpers Forex Bureau
09.2014 - 03.2015
Bachelor of Arts - Sociology
Kwame Nkrumah University Of Science And Technology
High School Diploma -
Adisadel College
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