David Abraham
Stoney Creek,ON
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Agent
Lorrie Howe Financial Services and Insurance Agency
Etobicoke, ON
06.2023 - 07.2024
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Responded to customer inquiries and problems to promote great service.
Insurance Agent
Desjardins Insurance
Stoney Creek, ON
03.2019 - 03.2023
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Technical Support Representative
Shaw Cable
Hamilton, ON
02.2018 - 02.2019
- Diagnosed system errors and implemented solutions to resolve them.
- Created reports on customer complaints and feedback for management review.
- Troubleshot customer inquiries related to software and hardware issues.
Small Business Advisor
Bank of Nova Scotia
Hamilton, ON
07.2017 - 03.2018
- Collaborated with small business stakeholders to ascertain key details about goals and products and services offered.
- Identified needs of customers promptly and efficiently.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Insurance Agent
State Farm Insurance
Oakville, On
03.2017 - 07.2017
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Account Manager
Lion Rampant Imports
Brantford, On
04.2011 - 07.2016
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
Financial Advisor
Edward Jones
Mississauga, On
12.2010 - 03.2011
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Promoted business to increase customer base and grow revenue.
Product Expert
Future Shop
Hamilton, On
06.2006 - 01.2010
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Bachelor of Arts - Political Science
McMaster University
Hamilton, ON12.2000
Skills
- Sales Expertise
- Customer Relations
- Account Management
- Service Standard Compliance
- Good work ethic
- Customer Service
- Reliable & trustworthy
- Friendly, positive attitude
References
References References available upon request
Certification
- OTL Property And Casualty Insurance License (2017)
- LLQP Life Insurance License (2011)
- Canadian Securities Certificate (2011)
Timeline
Insurance Agent
Lorrie Howe Financial Services and Insurance Agency
06.2023 - 07.2024
Insurance Agent
Desjardins Insurance
03.2019 - 03.2023
Technical Support Representative
Shaw Cable
02.2018 - 02.2019
Small Business Advisor
Bank of Nova Scotia
07.2017 - 03.2018
Insurance Agent
State Farm Insurance
03.2017 - 07.2017
Account Manager
Lion Rampant Imports
04.2011 - 07.2016
Financial Advisor
Edward Jones
12.2010 - 03.2011
Product Expert
Future Shop
06.2006 - 01.2010
Bachelor of Arts - Political Science
McMaster University
- OTL Property And Casualty Insurance License (2017)
- LLQP Life Insurance License (2011)
- Canadian Securities Certificate (2011)
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