Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Daviana Inniss

Toronto,ON

Summary

Dedicated and dynamic, with a proven track record at No Frills for enhancing customer satisfaction through exceptional service and efficient transaction handling. Excelled in customer assistance and money handling, significantly contributing to store success. Demonstrates strong work ethic, integrity, and a collaborative spirit, driving positive outcomes in fast-paced retail environments.

Overview

7
7
years of professional experience

Work History

Cashier

No Frills
06.2021 - Current

As a Cashier at No Frills, I am responsible for providing excellent customer service while processing customer transactions efficiently and accurately. My role involved handling cash, credit card, and debit transactions, while maintaining a clean and organized checkout area. I also assist with customer inquiries, provide product information, and ensure the smooth operation of the store.


  • Greet and assist customers with a friendly and positive attitude, ensuring a welcoming shopping experience.
  • Accurately scan items, handle cash, and process payments using the POS (Point of Sale) system.
  • Stay informed about current store promotions, sales, and loyalty programs to assist customers effectively.
  • Ensure that the checkout area is clean, organized, and well-stocked with necessary supplies (bags, receipt paper, etc.).
  • Help with restocking shelves, organizing products, and supporting other store staff as needed.
  • Follow all store policies and procedures, including handling cash responsibly, ensuring the security of the store, and following health and safety guidelines.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sales Associate

Ardene
02.2021 - 06.2021

As a Sales Associate at Ardene, I was be responsible for creating a positive and engaging shopping experience for customers. You will assist with product selection, provide exceptional customer service, and contribute to the overall success of the store. My role also includes maintaining store appearance, processing sales transactions, and ensuring the store runs efficiently.


  • Greet customers with a friendly and welcoming attitude, providing assistance with product selection, answering questions, and offering fashion advice to help them find what they need.
  • Drive sales by actively engaging with customers on the sales floor, promoting products, and suggesting items based on customer preferences.
  • Accurately process transactions, and handle cash, debit, credit, and gift card payments.
  • Stay up to date on current trends, new arrivals, promotions, and sales to help guide customers in their purchases and improve sales.
  • Maintain the visual standards of the store, ensuring products are neatly displayed, shelves are well-stocked, and mannequins and displays are organized and visually appealing.
  • Help maintain the cleanliness and organization of the store, including tidying up fitting rooms, folding clothes, and ensuring the sales floor is free of clutter.
  • Assist in receiving, organizing, and restocking inventory as needed, ensuring that products are properly tagged and displayed.
  • Work closely with team members and management to meet store goals, provide excellent customer service, and foster a positive work environment.

Sales Associate

Forever 21
09.2018 - 11.2019

As a Sales Associate at Forever 21, I was delivering excellent customer service and ensuring an exceptional in-store shopping experience. I assist customers in finding products, offer fashion advice, and process sales transactions. My role involved maintaining store presentation standards, restocking merchandise, and supporting team members to drive store success.


  • Greet customers warmly and provide assistance with their shopping needs, ensuring a friendly and professional experience.
  • Actively engage with customers on the sales floor, offering product recommendations, answering questions, and providing styling advice to help them find the perfect outfit.
  • Operate the cash register, process transactions accurately, and handle cash, credit, and gift card payments.
  • Stay up-to-date on current fashion trends, new arrivals, and sales promotions to assist customers effectively and enhance sales opportunities.
  • Maintain the appearance of the store by ensuring that product displays, racks, and shelves are organized, well-stocked, and visually appealing.
  • Assist in receiving and organizing inventory, ensuring items are properly labeled, and help restock shelves when needed.
  • Collaborate with other sales associates and management to meet store goals, maintain a positive atmosphere, and provide exceptional customer service.
  • Keep the store clean and organized, including maintaining fitting rooms and ensuring that the sales floor is free from clutter.

Education

High School Diploma -

Lester B Pearson
Toronto, ON
06-2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Time management skills
  • Customer service excellence
  • Money handling

Timeline

Cashier

No Frills
06.2021 - Current

Sales Associate

Ardene
02.2021 - 06.2021

Sales Associate

Forever 21
09.2018 - 11.2019

High School Diploma -

Lester B Pearson
Daviana Inniss