DAVIA JACKSON
NORTH YORK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Childcare and Home-maker
Home Based Business
08.2017 - Current
- Ran a home-based daycare for children within and around my community.
- Maintained clean and organized living and play areas to promote child health and safety.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Met with parents about daily activities, positive developments, and issues.
- Developed engaging activities to help children learn and grow.
Customer Service Manager
Wal-Mart
10.2012 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Ride Operator
Canada's Wonderland
07.2012 - 09.2012
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Team Leader
McDonald's
04.2010 - 06.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Science - Psychology
Laurentian University
Greater Sudbury, ON06.2026
Skills
- Outstanding interpersonal, leadership and time management skills
- Organized and able to work in a multitasked environment
- Ability to learn and follow directions, polices and procedures efficiently
- Ability to communicate in a sensitive, courteous manner general public
- 100 hours community service
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Timeline
Childcare and Home-maker
Home Based Business
08.2017 - Current
Customer Service Manager
Wal-Mart
10.2012 - 07.2017
Ride Operator
Canada's Wonderland
07.2012 - 09.2012
Team Leader
McDonald's
04.2010 - 06.2012
Bachelor of Science - Psychology
Laurentian University