Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

DAVIA JACKSON

NORTH YORK

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Childcare and Home-maker

Home Based Business
08.2017 - Current
  • Ran a home-based daycare for children within and around my community.
  • Maintained clean and organized living and play areas to promote child health and safety.
  • Established and followed stable routine for children to meet emotional and developmental needs.
  • Met with parents about daily activities, positive developments, and issues.
  • Developed engaging activities to help children learn and grow.

Customer Service Manager

Wal-Mart
10.2012 - 07.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Ride Operator

Canada's Wonderland
07.2012 - 09.2012
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

Team Leader

McDonald's
04.2010 - 06.2012
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

Bachelor of Science - Psychology

Laurentian University
Greater Sudbury, ON
06.2026

Skills

  • Outstanding interpersonal, leadership and time management skills
  • Organized and able to work in a multitasked environment
  • Ability to learn and follow directions, polices and procedures efficiently
  • Ability to communicate in a sensitive, courteous manner general public
  • 100 hours community service

References

REFERENCES AVAILABLE UPON REQUEST

Languages

English
Native or Bilingual

Timeline

Childcare and Home-maker

Home Based Business
08.2017 - Current

Customer Service Manager

Wal-Mart
10.2012 - 07.2017

Ride Operator

Canada's Wonderland
07.2012 - 09.2012

Team Leader

McDonald's
04.2010 - 06.2012

Bachelor of Science - Psychology

Laurentian University

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DAVIA JACKSON