Davi Dos Santos
Toronto,ON
Summary
Proven leader in facility maintenance and customer service, adept at team management and implementing efficient cleaning protocols, significantly enhancing facility cleanliness at A2 Janitorial. Skilled in heavy lifting and active listening, consistently improving team performance and customer satisfaction. Demonstrates adaptability and a polite demeanor, excelling in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Janitorial Supervisor
A2 Janitorial
Toronto, ON
02.2024 - Current
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Clinical Extern
Hennick Bridgepoint Hospital
1 Bridgepoint Dr, Toronto ON M4M 2B5
01.2024 - 12.2025
- Collaborated with healthcare teams to support patient care and treatment plans.
- Observed clinical procedures, ensuring compliance with safety protocols.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Eased patient anxiety during challenging situations by providing emotional support and empathetic listening skills throughout their healthcare journey.
Restaurant Busser
Cheesecake Factory Restaurant
Toronto, ON
05.2023 - 07.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Host
Pancake House
Winnipeg, MB
01.2021 - 06.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Associate of Science - Practical Nursing (LPN)
Centennial College of Applied Arts And Technology
Scarborough, ON09.2025
High School Diploma -
Murdoch Mackay Collegiate
Winnipeg, MB06.2022
Skills
- Excellent teamwork
- Adaptable to change
- Ability to Lift Heavy Items
- Polite Demeanor
- Customer Service
- Telephone reception
- First Aid Training
- Cleaning Expertise
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Certification
- Basic Life Support - [2024-07-21]
- First Aid & CPR / AED level C - [2024-07-07]
Timeline
Janitorial Supervisor
A2 Janitorial
02.2024 - Current
Clinical Extern
Hennick Bridgepoint Hospital
01.2024 - 12.2025
Restaurant Busser
Cheesecake Factory Restaurant
05.2023 - 07.2024
Host
Pancake House
01.2021 - 06.2022
Associate of Science - Practical Nursing (LPN)
Centennial College of Applied Arts And Technology
High School Diploma -
Murdoch Mackay Collegiate