Davey Medeiros
16527-8st Edmonton
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Warranty Service Supervisor
ServiceQ/Qualico
2021.05 - Current
- Entering warranty items thru Build Pro,create PO, B/C trades, communicating thru Build pro for all related warranty and non warranty items
- Conduct assessments/yr end appointments
- Collaborated with Service Manager, Vice President and ServiceQ teams to provide valuable feedback on process and warranty related issues
- Managed the warranty field service team, on warranty,ANHW guidelines, Build pro procedures and Qualico policies
- Escalated files/homeowner to resolve a solution on warranty items/claims
- Enhanced customer satisfaction by promptly addressing and resolving warranty issues.
- Mentored and coached field staff members, fostering a collaborative team environment that promoted professional growth and development.
Service Mgr/Skilled Tradesman
Medeiros Painting And Decorating Ltd
2010.10 - 2021.05
- Read and interpreted drawings, plans and specifications to complete projects accurately.
- Completed walk thru during first stage,second stage and finals on paint
- Worked a flexible schedule, bid and estimate on projects.
- Order and Forecast supplies for jobs. Prepare sites and complete projects inline with customer specifications.
- Assisted the operation group of Home Builders with warranty service repairs. Fill in when needed to prime homes, do 1st stage and 2nd stage painting of homes.
- Communicate with builders superintendents on issues found in the schedule or in the homes that are under construction.
- Do quality control on homes that have been completed by trades(Painters).
Supervisor
United Supreme Group
2020.08 - 2020.10
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity
- Supervisor for sub contractors and hourly staff on commercial painting contracts.
- Oversee projects from start up to finish stage. In contact with General contractors on issues that raised from the project.
- Help negotiate price for sub contractors on projects that were out for bib.
- Do site visits thru out project. Sign off on completed projects. Communicated with operation manager on issues and processes
Production Manager
Canadian Linen And Uniform Service
2008.05 - 2010.10
- Resolved issues quickly to maintain productivity goals.
- Managed multiple production dept's,ensuring timely completion on daily goals and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Asst.Production Mgr
Canadian Linen And Uniform Service
2003.01 - 2008.05
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Assisted in reducing production costs by streamlining processes and eliminating waste.
- Mentored junior staff members, fostering a positive work environment that encouraged professional growth.
- Successfully managed production activities to achieve on-time shipment of orders.
- Implemented safety protocols, resulting in a decrease in workplace accidents and injuries.
- Enhanced product quality with thorough inspection protocols and timely feedback to the production team.
- Established position requirements, schedules and production team processes.
- Assisted in developing budgets and forecasts, allowing for more accurate resource allocation decisions.
- Resolved conflicts among team members diplomatically, promoting a harmonious work environment where all employees could succeed.
- Managed internal operational standards and productivity targets.
Education
High School Diploma -
Austin O'Brien
Edmonton, AB06.1995
Skills
- Escalation management
- Work Planning and Prioritization
- Training and Development
- Highly dependable
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Warranty Service Supervisor
ServiceQ/Qualico
2021.05 - Current
Supervisor
United Supreme Group
2020.08 - 2020.10
Service Mgr/Skilled Tradesman
Medeiros Painting And Decorating Ltd
2010.10 - 2021.05
Production Manager
Canadian Linen And Uniform Service
2008.05 - 2010.10
Asst.Production Mgr
Canadian Linen And Uniform Service
2003.01 - 2008.05
High School Diploma -
Austin O'Brien
Similar Profiles
Sione Tupou TauhalalikuSione Tupou Tauhalaliku
Construction Supervisor at Qualico ConstructionsConstruction Supervisor at Qualico Constructions
Andrea ToewsAndrea Toews
Warranty Coordinator at Qualico HomesWarranty Coordinator at Qualico Homes
Stephen DeryawStephen Deryaw
QAQC/Finishing Carpenter /Warranty Service Manager at Qualico/ Streetside DevelopmentsQAQC/Finishing Carpenter /Warranty Service Manager at Qualico/ Streetside Developments