Dave Sheen
Montreal,QC
Summary
Who am I?
I'm a veteran of 20+ years in IT who loves empowering people and helping small to medium-sized businesses grow.
There's a certain "je ne sais quoi" in turning complex technology into seamless experiences for users. Building IT from the ground up, being given the ball to run with, and seeing initiatives end-to-end — that's my dopamine.
I enjoy making IT proactive rather than reactive, building workflows that reduce downtime and frustration. I particularly enjoy simplifying onboarding and offboarding processes, helping people feel both welcome and supported from day one. Employee satisfaction is always top of mind, because a user who never has to worry about their IT has more energy to focus on what they do best.
Some of my prouder achievements include coordinating migrations of 200+ users across GWS–Microsoft cloud directories; reclaiming 90+ minutes per onboarding through improved self-service workflows; optimizing vendor contracts by auditing existing systems and eliminating duplicate licensing costs; and leading a post-merger hardware refresh for 40+ users — completed ahead of schedule. Beyond numbers, I take pride in building systems that last, making IT efficient, reliable, and easy to trust.
I thrive when my work is recognized, projects are clearly defined, and there’s space to innovate. I enjoy collaborating across departments — HR, operations, and DevOps — to ensure IT supports the business end-to-end. I value open communication, a culture where people know each other by name, and a workplace that treats IT as a partner, not just a help desk. Clear onboarding, a working laptop, a desk to focus, and maybe a good coffee nearby — that’s my ideal setup.
I’m drawn to roles where reliability and trust matter. Whether that’s as an IT Lead, Operations Manager, or even a Senior Deskside Support Specialist, I thrive when I can simplify complex systems, keep things running smoothly, and make technology work for people instead of the other way around.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Technology Team Lead
Leap Event Technology
04.2024 - 04.2025
- As IT Lead supporting ~300 users across North America and Australia, led a small team in modernizing a fully cloud-based infrastructure with a focus on reliability, automation, and security. Google Workspace (GWS via GAC) was positioned as the organization’s central IAM and single source of truth, standardizing SSO, MFA, RBAC, and DLP enforcement. Onboarding and offboarding were rebuilt end-to-end across Jamf MDM, Kaseya RMM, ADE, and Jira Service Management (JSM), introducing a self-service framework with department-authored video guides aligned to SOC 2. The initiative reclaimed over 90 minutes of IT time per hire and enabled secure provisioning on personal devices.
- The role emphasized technical leadership and mentorship—establishing KPIs, redefining ticket lifecycles, and deploying automation that improved SLA adherence and resolution speed. Through standardization of macOS and Windows deployments, the team achieved full MDM/RMM integration for asset management, patching, and remote control. Security operations were reinforced with Sophos EDR/XDR policy tuning, MITRE ATT&CK mapping, and CVE/CVSS-based vulnerability tracking. Regular IAM and endpoint audits sustained least-privilege access and 100% MFA compliance across environments.
- Network and collaboration performance were elevated by optimizing Cisco Meraki MR/MS/MX configurations for VLAN, QoS, and 802.1X—prioritizing Zoom VC and VoIP reliability. Zoom Rooms were maintained with iPad controllers and Mac mini hosts, enhanced by AI-powered OCR/TTS tools for automated meeting summaries. Oversight of vendor contracts, budgets, and hardware refreshes established standardized asset naming and lifecycle visibility across Jamf and Kaseya dashboards. Collectively, these initiatives reduced operational risk, improved service delivery, and strengthened the company’s security posture.
Information Technology Manager
Trackforce Valiant + TrackTik
10.2020 - 11.2023
- As IT Lead overseeing global infrastructure and support across rapid company growth and multiple mergers, guided a geographically dispersed IT team of 3 in standardizing systems, consolidating platforms, and elevating service reliability. Daily scrums and monthly one-on-ones established consistent performance management and accountability, while KPI tracking and project assignment ensured timely delivery across competing priorities.
- During merger integration, served as primary IT liaison, coordinating software audits, cost-reduction initiatives, and user migrations across environments. Directed the transition of 200+ users from Okta/GWS to Azure AD Hybrid, resolving directory sync and SSO interoperability challenges while enforcing MFA, conditional access, and device-trust policies. IAM oversight spanned Okta, Slack, and Azure AD, integrating SaaS platforms via SAML/SSO and SCIM provisioning and conducting recurring access audits to uphold compliance.
- Endpoint management was transformed through the migration from ManageEngine MDM to MS Intune, implementing zero-touch deployment, policy enforcement, and automated patching. ConnectWise was leveraged for remote support and real-time visibility across distributed endpoints. Security posture was reinforced by deploying VMware Carbon Black EDR to all Windows/macOS/Linux systems and conducting asset audits that reduced replacement costs.
- Utilized Cisco Meraki MS/MR cloud infrastructure for VLAN segmentation, ACLs, and VPN access control, optimizing connectivity for remote and overseas operations. FreshService workflows were developed to streamline onboarding/offboarding, integrated with HR approvals and documented through a Confluence KB. Vendor and budget management included hardware/software procurement negotiations, aligning with CISO directives and ensuring cost-efficient lifecycle planning. Collectively, these initiatives delivered reduced operational overhead and strengthened security across global operations.
Senior Field Service Technician
Coreio Inc.
11.2015 - 07.2020
- Provided deskside and remote IT support to TD Bank’s 4000+ users across Quebec. Delivered enterprise-scale deployments, infrastructure builds, repairs, and upgrades, often as the sole on-site technician for high-priority locations and projects.
- IMAC Services: Imaged, deployed, and configured desktops, laptops, and servers.
- New Site & Floor Builds: Executed full IT infrastructure deployments for new floors and branch offices. Tasks included structured cabling verification, rack and patch panel verification and AP mounting/testing. Configured network printers with static IPs, provisioned Cisco VoIP endpoints, and installed/configured conference room AV systems with Cisco/Webex integration. Performed port mapping and end-to-end connectivity testing, coordinating with facilities, electricians, and network engineering for go-live readiness.
- Hardware Expertise: Certified in Lenovo and Dell repairs and sole Coreio tech certified on HP ProLiant server hardware and Cisco conference room architecture.
- Server & Virtualisation Support: Deployed and configured HP ProLiant servers for branch and corporate locations; performed RAID setup, firmware updates, and OS installation. Assisted with virtualised environment rollouts.
- Conference & VoIP Systems: Installed and maintained Cisco VoIP phones, call manager profiles, and hybrid meeting technology. Ensured AV systems were secure and functional for hybrid meetings.
- Field Services & Large-Scale Rollouts: Led multi-site hardware refreshes and OS migrations. Managed inventory staging, device imaging, and rapid deployment schedules to minimize downtime.
Senior Field Service Technician
TES - The Employment Solution
01.2015 - 11.2015
- Delivered enterprise-scale migration and refresh projects for TD Bank and RBC branches across Northern Ontario, Quebec, and Eastern Canada. Acted as lead point-of-contact for assigned projects, overseeing planning, execution, and technician training to meet SLA and quality standards.
- IMAC Project Leadership: Managed Install, Move, Add, Change projects for TD Bank, replacing legacy desktops, scanners, printers, and banking peripherals with touchscreen Dell PCs. Oversaw end-to-end hardware deployment, cabling/wiring verification, and CDU (Customer Display Unit) testing.
- OS Migration & Application Deployment: Led Windows XP to Windows 7 migration projects for RBC, ensuring compatibility with proprietary banking software and configuring hardware peripherals (waybill printers, card readers, pin-pads, passbook printers) for minimal downtime.
- Technical Configuration & Testing: Performed workstation imaging, software installation, network printer mapping, and application configuration. Conducted hardware/software testing, validated security settings, and confirmed system readiness prior to branch go-live.
- Team Training & Quality Control: Trained technicians on project procedures, SLA compliance, wiring/cabling standards, and troubleshooting techniques. Set expectations for incident resolution times and escalation protocols.
- Client Engagement: Provided on-site support to branch staff during migration cutovers, delivered training on new hardware and applications, and ensured a smooth transition with minimal disruption to daily banking operations.
Education
Bachelor of Arts (B.A.) - Economics
McGill University
04.1997
Technical Diploma (AEC) - Computer Programming
Herzing College
01.1999
Skills
- System architecture
- Business process improvement
- IT infrastructure
- Information Technology Infrastructure
- Technical Project Leadership
- IT asset management
- End user support
- Mac OS operating system
- IT procurement
- Advanced troubleshooting
- Bilingual fluency in French
- Training and mentoring
Languages
French (Full Professional)
English (Native or Bilingual)
Certification
- CompTIA Project+ Certification
- CompTIA A+ Certification
- Microsoft Certified: Azure Fundamentals
- MCSA: Windows 10 - Certified 2018
- Okta Professional Administrator
- Slack Administrator
- Microsoft: Endpoint Administrator
- CompTIA Network+ Certification
- CompTIA Project+ Certification
Timeline
Information Technology Team Lead
Leap Event Technology
04.2024 - 04.2025
Information Technology Manager
Trackforce Valiant + TrackTik
10.2020 - 11.2023
Senior Field Service Technician
Coreio Inc.
11.2015 - 07.2020
Senior Field Service Technician
TES - The Employment Solution
01.2015 - 11.2015
Technical Diploma (AEC) - Computer Programming
Herzing College
Bachelor of Arts (B.A.) - Economics
McGill University