Dave Ross
IAM, Manager
Quebec,Qc
Summary
Dynamic and innovative Senior Manager with extensive experience in SaaS solutions, access management, and IT compliance. Recognized expertise in leading cross-functional teams, optimizing operations, and driving continuous improvement. Proven ability to lead critical projects, enhance security, and foster collaboration to achieve organizational goals.
Overview
19
19
years of professional experience
19
19
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Manager – Access Management and Compliance
Coveo
Québec, Quebec
03.2024 - 01.2025
- Led a multidisciplinary team managing identity and access for over 100 SaaS solutions
- Supervised onboarding and offboarding processes, ensuring secure and efficient access configurations
- Optimized the SaaS license lifecycle, including vendor selection, renewals, and usage analysis
- Implemented automation workflows to improve SaaS inventory management and quality assurance processes
- Strengthened operational excellence through security-focused improvements and cross-functional collaboration
Manager – Access Management and Compliance
Coveo
Québec, Quebec
09.2021 - 03.2024
- Oversaw access management and compliance in a fully SaaS-based environment
- Streamlined operational efficiency by migrating outdated ticketing systems to enterprise-grade platforms
- Managed SaaS license inventories, achieving cost savings through detailed usage analyses and strategic renewals
- Collaborated with various departments to align security policies with organizational goals
Team Lead – Access Management and Compliance
Coveo
11.2019 - 11.2021
- Supervised daily operations for access management, ensuring compliance with security standards
- Configured SaaS tools such as Microsoft 365 and Google Workspace to align with organizational policies
- Conducted regular audits and enforced best practices for secure access management
Coordinator – User Support
Coveo
04.2015 - 11.2019
- Managed a team supporting a complex IT environment with multiple operating systems
- Provided technical support, reducing downtime and optimizing user experiences
- Documented and improved support processes, contributing to knowledge sharing and operational efficiency
Network Administrator
Langlois Kronström Desjardins
12.2009 - 01.2015
- Maintained Active Directory for 225 users across Quebec and Montreal locations
- Administered virtualized environments (Hyper-V, VMware) and SAN storage solutions
- Strengthened network security through two-factor authentication, disk encryption, and VPN solutions
Network Technician
Langlois Kronström Desjardins
08.2006 - 12.2009
- Provided Level 1 and Level 2 support for hardware, software, and network issues
- Configured servers, firewalls, and other critical infrastructure components
- Documented IT workflows to standardize and improve operational processes
Education
Essential Management Skills -
McGill Executive Institute
Montreal, QC 05.2001 - 01.2019
A.E.C. - Network Management and IT Security
Collège Multihexa
01.2005 - 01.2006
Skills
- Identity and Access Management (IAM)
- IT Compliance and Automation
- SaaS Licensing and Optimization
- Business Process Improvement
Certification
Configuring, Managing, and Troubleshooting Microsoft Exchange Server, Versalys, 01/01/11
Timeline
Senior Manager – Access Management and Compliance
Coveo
03.2024 - 01.2025
Manager – Access Management and Compliance
Coveo
09.2021 - 03.2024
Team Lead – Access Management and Compliance
Coveo
11.2019 - 11.2021
Coordinator – User Support
Coveo
04.2015 - 11.2019
Network Administrator
Langlois Kronström Desjardins
12.2009 - 01.2015
Network Technician
Langlois Kronström Desjardins
08.2006 - 12.2009
A.E.C. - Network Management and IT Security
Collège Multihexa
01.2005 - 01.2006
Essential Management Skills -
McGill Executive Institute
05.2001 - 01.2019
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