Summary
Overview
Work History
Skills
Timeline
Generic

Dave Petrie

Summary

Dynamic Store Manager with extensive experience at Jonathon's Donuts/Tim Hortons, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in problem-solving and fostering a positive work environment, driving employee performance and engagement through effective training and mentorship.

Overview

18
18
years of professional experience

Work History

Store Manager

Jonathon's Donuts/ Tim Hortons
11.2006 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Store opening and closing
  • Friendly and positive
  • Outstanding communication skills
  • Cash management
  • Inventory management
  • Supply ordering
  • Staff management

Timeline

Store Manager

Jonathon's Donuts/ Tim Hortons
11.2006 - 08.2024
Dave Petrie