Dave Petrie
Summary
Dynamic Store Manager with extensive experience at Jonathon's Donuts/Tim Hortons, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in problem-solving and fostering a positive work environment, driving employee performance and engagement through effective training and mentorship.
Overview
18
18
years of professional experience
Work History
Store Manager
Jonathon's Donuts/ Tim Hortons
11.2006 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Cash management
- Inventory management
- Supply ordering
- Staff management
Timeline
Store Manager
Jonathon's Donuts/ Tim Hortons
11.2006 - 08.2024
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