Dave McHattie
Ottawa
Summary
With over 30 years of experience in the service industry, I bring a high level of energy and professionalism to every role. Expertise in effectively serving a large customer base with enthusiasm and efficiency. Consistently delivering superior service and exceeding company sales goals is a source of pride.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Financial Services Representative
National Money Mart
01.2019 - Current
- Asked open-ended questions to assess customer needs.
- Assisted customers promptly and politely, in person and via telephone.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
Server/Supervisor/Floor Manager
Denny's Family Restaurant
2004 - 2018
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Collaborated on hiring and termination decisions with management.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
Server/Bar Supervisor
Le Biftheque
1998 - 2007
- Ensured superior service and efficiency at all times.
- Skillfully promoted items on beverage lists and restaurant specials.
- Provided friendly and attentive service.
- Managed bar inventory, restocked supplies and placed orders.
- Upheld standards of cleanliness, food handling and safety.
- Assisted with bartending duties during high-volume shifts.
Server/Bar Supervisor
Granary Schnitzel House Restaurant
1992 - 1996
- Anticipated guest needs and provided proactive service.
- Maintained a clean and organized bar area, including bar tables and chairs.
- Ensured superior service and efficiency at all times.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Education
Hospitality Management/Bar & Beverage Management
Toronto School Of Business
Ottawa, ON09.1998
Skills
- Customer service
- Flexible schedule capability
- Employee training and development
- Strong work ethic
- Outgoing and energetic
- Operational efficiency
- Regulatory compliance
- Data entry accuracy
Accomplishments
* Completed FSRC and SMTP successfully.
* Achieved Leaderboard Status numerous times.
* Achieved "Most Effective" rating for monthly reviews for majority of my tenure with the company.
Certification
- OSHA certification: HACCP Certification
- Ontario Food Handler Certificate
- Smart Serve
- Menu Preparation/Bar & Beverage Controls, AHRA
- WHMIS
References
Sheryl MacNaught - (709)221-0492
Jeff Cape - (613)413-4743
Sandy Hrg - (613)410-2940
Timeline
Financial Services Representative
National Money Mart
01.2019 - Current
Server/Supervisor/Floor Manager
Denny's Family Restaurant
2004 - 2018
Server/Bar Supervisor
Le Biftheque
1998 - 2007
Server/Bar Supervisor
Granary Schnitzel House Restaurant
1992 - 1996
Hospitality Management/Bar & Beverage Management
Toronto School Of Business
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