DAVE MCDONALD
Moncton,NB
Summary
Results-driven Regional Director of Operations known for productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure success in dynamic environments. Committed to fostering collaboration and driving positive change across operations.
Overview
17
17
years of professional experience
Work History
Regional Director of Operations
Bee Clean Maintenance
11.2023 - Current
- Led cross-functional teams to achieve company-wide goals and initiatives within the region
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels
- Implemented process improvements that increased productivity while maintaining high levels of service quality
- Reduced expenditures for the region through cost analysis and effective budget management
Manager, Property Services
Heritage Management Inc
Moncton, NB
04.2023 - 11.2023
- Checked quality of work regularly through inspections and official assessments
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps
- Managed team supplies to maintain budgets and meet work demands
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker
- Resolved customer inquiries and complaints requiring management-level escalation
Warranty Specialist
Kent Homes, Irving
, NB
03.2022 - 11.2022
- Provides excellent customer service and manages all Retailer warranty claims across the Atlantic
- Work towards an expedited resolution to all warranty claims that promote profitability and satisfaction on behalf of Kent Homes
- Research-oriented, detail-oriented, and driven to procure the maximum possible fiscal payout for warranty-related issues
Operations Manager
Bragg Communications, Eastlink
Halifax, NS
08.2016 - 02.2022
- Provides leadership and support to a skilled technical team
- Accountable for employee development and creates opportunities to increase the efficiency and effectiveness of the team
- Leverages reporting and data to positively impact performance metrics (KPIs) and customer experience
- Fosters core values and ensures the team has the skill set to achieve business goals and objectives
- Proactively identifies and solves problems while working with tight timelines
Regional Manager
Casino Nova Scotia
Halifax, NS
01.2008 - 05.2016
- Government, vendor and employee relations: liaised with Nova Scotia Provincial Lotteries and Casino
- Identified and evaluated new gaming opportunities, recommended strategies for augmenting short- and long-term business growth
- Analysis included comparison of competitors' current and future strategies, review of current and future financial needs, and forecasting future economic and consumer trends
- Strategic Planning - development and implementation of high level, cross functional plans designed to generate revenues, engage customers and motivate employees in the attainment of the CNS vision, mission and values
- Executed day-to-day operational activities for regional business bringing in $40M in yearly revenue
Education
Project Management Certificate -
Saint Mary's University
Halifax, NSDiploma - Electronic Engineering Technician
NSCC – Nova Scotia Community College
Halifax, NSDiploma - Electronic Engineering Technologist
NSIT – Nova Scotia Institute of Technology
Halifax, NSManagement Certificate - Mgmt
NorQuest College
AlbertaSkills
- Teamwork and Collaboration
- Microsoft Office
- Employee Coaching and Motivation
- Revenue Forecasting
- Customer Relationship Management
- Process improvements
- Strategic planning and execution
Accomplishments
- Canadian Armed Forces (Reserves) - 1st Field Rgmt, Artillery
- Strategic team development - executed yearly business plans/CAPEX for Casino Nova Scotia
- Consistently maintained high customer satisfaction ratings.
- Managerial Assessment Profile - based on ten skill sets
- WHMIS, First Aid, OH&S Trained, Electrical Awareness, PPE
Timeline
Regional Director of Operations
Bee Clean Maintenance
11.2023 - Current
Manager, Property Services
Heritage Management Inc
04.2023 - 11.2023
Warranty Specialist
Kent Homes, Irving
03.2022 - 11.2022
Operations Manager
Bragg Communications, Eastlink
08.2016 - 02.2022
Regional Manager
Casino Nova Scotia
01.2008 - 05.2016
Project Management Certificate -
Saint Mary's University
Diploma - Electronic Engineering Technician
NSCC – Nova Scotia Community College
Diploma - Electronic Engineering Technologist
NSIT – Nova Scotia Institute of Technology
Management Certificate - Mgmt
NorQuest College