Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DAVID R MACKINNON

SYDNEY,Nova Scotia

Summary

Dynamic Customer Service Representative with a proven track record at Support Service Group, adept at resolving conflicts and enhancing customer loyalty. Skilled in engaged listening and issue resolution, I consistently deliver informed recommendations, fostering strong relationships and ensuring high retention rates. Committed to excellence in customer satisfaction and service quality.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Support Service Group
10.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Sydney Call Center
09.2000 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Academic

Sydney Academy
Sydney, NS

Skills

  • Customer service
  • Engaged listening
  • Logical evaluation
  • Data entry
  • Issue resolution
  • Relationship building

Languages

English
Full Professional

Timeline

Customer Service Representative

Support Service Group
10.2023 - 02.2025

Customer Service Representative

Sydney Call Center
09.2000 - 09.2023

Academic

Sydney Academy
DAVID R MACKINNON