Dave Kusumi
San Pedro
Summary
Dynamic General Manager with a proven track record at Gardena Nissan, excelling in operations management and leadership. Spearheaded strategic initiatives that boosted customer retention and enhanced service delivery. Expert in problem resolution and client relations, driving significant revenue growth through innovative marketing strategies and team development.
Overview
36
36
years of professional experience
Work History
General Manager
Gardena Nissan
01.1986 - 03.2022
- Directed dealership operations, ensuring compliance with industry standards and company policies.
- Implemented strategic marketing initiatives to enhance brand visibility and drive customer engagement.
- Optimized inventory management processes, reducing excess stock while maintaining product availability.
- Led team development initiatives, mentoring managers to improve leadership skills and operational efficiency.
- Analyzed sales performance data to identify trends and inform decision-making for future strategies.
- Cultivated relationships with vendors to negotiate favorable terms and enhance service offerings.
- Oversaw financial management, including budgeting, forecasting, and expense control for profitability enhancement.
- Fostered a customer-centric culture, enhancing satisfaction through continuous improvement of service delivery processes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Hospitality Industry
CSULA
Los Angeles, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relationship management
- Administrative skills
- Client relations
- Customer retention
Timeline
General Manager
Gardena Nissan
01.1986 - 03.2022
Hospitality Industry
CSULA