Dave Hallett
Summary
Certified Salesforce administrator and Agile Scrum product owner with 6+ years of experience working with cloud-based programs. A skilled communicator who helps clients to streamline their sales operations, marketing analysis, and business processes while utilizing the best practices available on ever-changing technology platforms. Experienced with projects ranging from small nonprofits to large-scale enterprises, across many different industries including retail, sales, financial, construction, higher education, and athletics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fleet and Rental Manager
Beattie Dodge Chrysler Jeep
06.2023 - Current
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Executed sales and marketing initiatives to increase revenue for company.
- Partnered with outside sales to identify critical accounts with growth opportunities.
Product Owner
Spring Financial
05.2021 - 10.2022
- Coordinated development team consisting of Salesforce, back-end, front-end, and design resources.
- Consulted with business stakeholders to determine product needs and requirements.
- Owned the implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Successfully led development team to roll out new revenue generating stream for the business.
Software Quality Assurance Consultant
Canopy Growth Corporation
04.2020 - 02.2021
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Analyzed business processes, conducted user discovery sessions, and mapped solutions with best practices in mind to deliver best performing solutions for users
- Provided maintenance and user support for software systems being used at different stages in the manufacturing process.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Salesforce Solutions Consultant
Traction On Demand
10.2018 - 01.2020
- Configured Salesforce CRM solutions for industries such as real estate, financial services, not-for-profit, higher education, and manufacturing. Full implementations of Sales Cloud, Service Cloud, and Employee Community Portals.
- Led client engagements in sales discovery and requirement sessions both on site and remotely.
- Documented technical and business solutions, timelines of implementations, and level-of-effort required.
- Analyzed current Salesforce environments for Enterprise level businesses to provide them with solutions to resolve internal issues on the platform, improve user adoption, and lower tech-debt.
- Developed solutions to migrate and exchange data between legacy and currently used systems.
Salesforce Business Analyst
TechActif Consulting Ltd.
09.2014 - 10.2018
- Conducted CRM presentations to executive boards, led requirements gathering sessions, and performed sales follow ups to demonstrate the specific value of the product for their industry.
- Led implementations of custom CRM solutions for companies both large and small, which enabled them to streamline their business processes and focus more on their customers.
- Estimated costs and timelines of CRM implementations to ensure that proposal to the client would be as accurate as possible, and that all objectives could be accounted for.
- Developed reports and dashboards to allow sales, marketing, and management to have a full view of relevant targets.
Education
Associate of Arts - Marketing
St. Lawrence College
Kingston, ON05.2017
Skills
- Salesforce Administration
- Business Analysis
- Data Migration and Management
- Omni-Channel Marketing Campaigns
- Process Automation
- Dashboard Creation
- Custom Reporting
- Requirements Gathering
- Agile Methodology
- Solution Design
- AppExchange Integration
- User Training
Certification
- Salesforce Administrator
- Agile Scrum Product Owner
Timeline
Fleet and Rental Manager
Beattie Dodge Chrysler Jeep
06.2023 - Current
Product Owner
Spring Financial
05.2021 - 10.2022
Software Quality Assurance Consultant
Canopy Growth Corporation
04.2020 - 02.2021
Salesforce Solutions Consultant
Traction On Demand
10.2018 - 01.2020
Salesforce Business Analyst
TechActif Consulting Ltd.
09.2014 - 10.2018
Associate of Arts - Marketing
St. Lawrence College
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