Dave Fazari
Binbrook,ON
Summary
A dynamic professional with a proven track record at FirstOntario Credit Union, enhancing customer satisfaction and leading sales in VISA and CUMIS Insurance. Skilled in data entry and goal-oriented strategies, I excel in business growth, leveraging sales expertise and a commitment to exceptional service. Achieved top sales leader status through dedication and a focus on financial solutions.
Overview
29
29
years of professional experience
Work History
Member Experience Representative
FirstOntario Credit Union
02.2018 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Top sales leader at Branch level for VISA and CUMIS Insurance.
- Financial lending including Personal Loans, LOC, refinancing & Mortgages.
- Specialize in GIC and Market Linked GIC investments.
Administrator
FirstOntario Credit Union
12.2023 - Current
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Daily/Weekly/Monthly Reporting
- Weekly cash ordering
- Daily Treasury and CRU Balancing
Member Services Representative
FirstOntario Credit Union
07.2017 - 01.2018
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
Commercial Technical Support Representative
Cogeco Connexion
06.2008 - 07.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Relief Operator
Woodbine Entertainment Group
07.2005 - 06.2008
- Facilitated smooth production processes by ensuring all equipment was properly set up, maintained, and operated during shoots.
- Aided in delivering high-quality footage by closely monitoring audio levels and camera angles during live broadcasts.
- Supported producers in creating engaging content for various television programs.
Crew Manager
Video In Demand
07.2001 - 04.2004
- Hiring and training of a 10 person crew for Network Circuit Television for HITS Equestrian
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
Produce Clerk
Metro Ontario Inc.
11.1995 - Current
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
Ontario College Diploma - Broadcasting - Television & Communications Media
Mohawk College of Applied Arts And Technology
Hamilton06-2001
Skills
- Goal-oriented mindset
- Data entry proficiency
- Telephone reception
- Business growth and retention
- Lead prospecting
- Sales expertise
Timeline
Administrator
FirstOntario Credit Union
12.2023 - Current
Member Experience Representative
FirstOntario Credit Union
02.2018 - Current
Member Services Representative
FirstOntario Credit Union
07.2017 - 01.2018
Commercial Technical Support Representative
Cogeco Connexion
06.2008 - 07.2017
Relief Operator
Woodbine Entertainment Group
07.2005 - 06.2008
Crew Manager
Video In Demand
07.2001 - 04.2004
Produce Clerk
Metro Ontario Inc.
11.1995 - Current
Ontario College Diploma - Broadcasting - Television & Communications Media
Mohawk College of Applied Arts And Technology
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