Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
AccountManager

Dave Cross

Fort Nelson,BC

Summary

Dynamic Account Manager with a proven track record at Championx, adept in fostering client relationships and stakeholder engagement. Excelled in strategic development and hazardous materials safety, enhancing client satisfaction and retention. Skilled in team leadership and situational analysis, achieving significant improvements in service delivery and operational efficiency. Perfect safety record, presenter and leader of safety programs. Technical skills evaluator.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Account Manager

Championx
01.2007 - 02.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online database.
  • Negotiated prices, terms of sales and service agreements.

Paid On-Call Firefighter

Town of Fort Nelson
03.2001 - 08.2010
  • Conducted safety inspections for local businesses, promoting fire prevention awareness and reducing risks of incidents.
  • Assisted in fundraising efforts for the department by organizing events and engaging community members in support of local resources.
  • Participated in community events to educate the public on fire safety, increasing overall preparedness within the community.
  • Assisted with training new recruits in firefighting techniques and protocols, contributing to a well-prepared workforce.
  • Developed proficiency in multiple roles within the department, allowing for flexibility and adaptability during emergencies.
  • Attended ongoing professional development courses to stay current on best practices in firefighting techniques and technologies.

Bakery Manager

Overwaitea Food Group - Save On Foods
07.1986 - 01.2003
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
  • Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
  • Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.

Education

Diploma - Recreation Facilities Management

British Columbia Institute of Technology
Burnaby, BC

Skills

  • Account Relationship Development
  • Workforce Scheduling
  • PPE Compliance Expertise
  • Team Leadership Experience
  • Client Engagement Strategies
  • Client Relationship Development
  • Strategic Development
  • Expertise in Hazardous Materials Safety
  • Achievement Focused
  • Stakeholder Engagement
  • Situational Analysis

Certification

  • Dozens of internal Championx courses for example- Effective Presentations, Crucial Conversations, 7 Habits of Highly Effective People, Sales Engineer, Council Salesperson.
  • Nace - General Corrosion
  • Forklift Certification
  • First Aid Certification
  • TDG
  • WHMIS
  • Smith Driver Training
  • H2S Alive
  • Wildlife Awareness

Interests

  • Outdoor Recreation
  • Playing Sports
  • Hiking
  • Camping
  • Boxing

Timeline

Account Manager

Championx
01.2007 - 02.2025

Paid On-Call Firefighter

Town of Fort Nelson
03.2001 - 08.2010

Bakery Manager

Overwaitea Food Group - Save On Foods
07.1986 - 01.2003

Diploma - Recreation Facilities Management

British Columbia Institute of Technology

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Dave Cross