Summary

Overview

Work History

Education

Skills

Professional Development

Timeline

Dave Billington

Stouffville,ON

Summary

Strategic and disciplined operations professional with a strong background in multi-site management within the veterinary industry. Additionally, excelled as an operator in retirement living healthcare and hospitality pre-open planning projects. Known for building engagement with teams, resulting in financial success. Highly skilled in problem-solving and planning, with a demonstrated track record of effective business leadership.

Overview

years of professional experience

Work History

Manager of Regional Operations

National Veterinary Associates (NVA) Canada

12.2022 - 12.2024

Supported 14 Veterinary Hospitals with strategic planning, site efficiency with respect to labour and processes to maximize EBITDA
Worked closely with Hospital Leadership Team to build supportive and healthy team atmosphere
Successfully coached hospital leadership from newly acquired small businesses to ensure adherence to NVA standards including movement to technology based client communication and booking tools
Attained High Gallup survey Engagement score
Developed and implemented strategic business plans to suit each individual site with respect to their Veterinary competencies and matched those to their specific market
Analyzed KPI and Financial Data to find opportunities to drive site revenue internally and through external outreach
Successfully revived troubled sites through personalized recruiting efforts and hands on team support
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.

Executive Director – Rayoak Place, Glynnwood, Westney Gardens

Revera Retirement

01.2018 - 12.2022

Pinnacle Award – Residence of the Year: Winner 2020, Finalist 2018
Business Achievement Award – Financial Management: Winner 2020
Developed successful Sales Culture and achieved 100% Occupancy repeatedly through focused sales approach involving targeted community outreach and relationship building
Managed Multiple locations simultaneously
Achieved Budgets through Sales focused approach with tight Cost controls across departments
Demonstrated excellence in measured success through resident and employee satisfaction survey results
Developed Acute Risk Mitigation awareness through persistent analysis and adherence to RHRA and Revera Standards
Effectively managed the relationship between union, staff and management through effective communication and comprehensive understanding of the CBA
Developed Management Teams through coaching and collaboration
Successfully implemented hospitality training for front line staff
Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.

Pre-Open Consultant and Food & Beverage Director

Pusateri’s Fine Foods

01.2016 - 06.2017

Consulted and designed restaurant concepts within the Saks Fifth Avenue / Pusateri’s partnership across multiple locations
Developed and implemented SOP’s, Service Standards, Food & Beverage Menus, Budgets, Cost Controls, and related P&L analysis
Executed RFP and configured F&B Point of Sales systems and related staff training throughout all three GTA locations

General Manager, Ki Modern Japanese & The Shore Club

CFW Restaurants Inc.

01.2012 - 12.2015

Contributed to best sales growth in five years and improved guest rating in Open Table by 6%
Managed a team of 8 managers, 120 staff with a sales level of over $200k weekly
Established higher level of service, food quality and cost control
Increased sales 15% in first full fiscal year and established important concierge relations; online, print, social media marketing strategies and in-house promotions
Trained 3 General Managers for 2 different Shore Club Locations

Operations Director: Pre-Open Planning and Food & Beverage Director

Belong Hospitality

06.2006 - 12.2010

Operated Multiple Business units; bistro and multi-level pub while developing concept for Café and Catering for Evergreen Brickworks
Developed financials for RFP to secure the Café and Catering contract for Evergreen Brickworks
Developed branding for local and sustainable food restaurant concept

Pre-Open Consultant & General Manager

Savoy Bistro & Lounge

02.2005 - 05.2006

Consulted to change restaurant concept and branding from Top of the Senator/Torch Bistro to the Savoy Bistro & Lounge
Developed Financials, SOP’s, Budgets, Point of Sale, Hiring and Training

Pre-Open Team and Assistant General Manager

The Keg Steakhouse and Bar

07.2003 - 01.2005

Recruited to open flagship store to provide elevated Wine and Service levels to accommodate savvy downtown clientele
Coordinated staff hiring and training
Provide wine training for multiple Keg Steakhouse & Bar locations

Pre-Open Team and General Manager

Platinum Club, Air Canada Centre

01.1999 - 06.2003

Developed wine program for all 3 restaurants and catering for the Air Canada Centre, resulting in $1 million wine sales in first full operating season