DAVE BARHAY

Customer Success Professional with a strong background in product teams and a deep understanding of customer empathy. Skilled at leveraging customer insights to influence business decisions and drive success. Recognizes the importance of advocating for customer needs within the organization. Possesses a strategic mindset and delivers results efficiently. A solid grasp of technology products, processes, and implementations, with expertise in SaaS platforms. Customer Experience Implementation and Training Sales Growth and Contract Expansion Relationship Building Onboarding and Support Client Retention & Acquisition Cross-Functional Collaboration SaaS, B2B and B2C Expertise Performance Monitoring and Analysis

• Activities and Honors , Recipient of ACTIVE Network, President’s Club Award for exceptional performance in driving sales revenues and profits and Customer Retention and Satisfaction. Received ACTIVE Network's annual Shining Star Award for ongoing contributions to increasing sales revenues and profits. Honored with Ticketmaster's prestigious "Team High Impact Award" in recognition of my team's unwavering commitment to driving Profitable and successful Implementations while prioritizing Customer Retention and Satisfaction.
• Recognized with ReserveAmerica's "Individual High Impact Award" for the development of strategic program and project documentation. Achieved and maintained the highest Customer Service ratings, including Net Promoter Scores (NPS) and American Customer Satisfaction (ACSI) scores. Personally selected by the President to serve as the Senior Manager of Client Service. Handpicked by the Chief Operating Officer to assume the role of Director of Client Services.