Dave Abano
North York,ON
Summary
Driven and detail-oriented Specialized Logistics Coordinator with excellent leadership, analytical, negotiation, and problem-solving abilities. Highly organized and proactive with solid understanding in scheduling actions, computer-aided dispatch, adjusting routes, compliance to by-laws and insurance policies and guidelines,technical documentation, and prioritizing issues. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dedicated to operational efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
E.L.C Dispatch Solution Inc.
03.2023 - Current
- Gained extensive experience working with various Auto Insurance Companies in North America handling towing and storage negotiations and logistics operations.
- Worked closely with claim advisors, claim adjusters, law firms and vendors across Canada to assess claim circumstances, achieve fair and cost-effective resolutions, and ensure scheduling dispatch actions within deadlines
- Developed strong understanding of towing and storage regulations and procedures by complying and adhering to provincial, regional and city by-laws and insurance policies and guidelines
- Identified and managed potential fraudulent claims.
- Coordinated with towing companies, storage pound facilities, and other services providers ensuring the prompt and and efficient handling of release and payout in order to arrange timely pickup.
- Operated in email management team serving as the key liaison amongst clients, customers and other internal teams: legal and escalation team, accounting team, and upper management. Responsible for overseeing and managing various aspects of company's logistics operations and processes.
Barista
Danish Pastry House
08.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Representative
KGS Research
02.2022 - 02.2023
- Conducted telephone surveys to clients about customer satisfaction, public issues, and local issues.
- Specialized in market research which includes, political polling, public opinion surveys and customer trends
- Collaborated closely with our quality control team to ensure opinions and data are collected in a neutral and unbiased manner
- Adhered to the staffing schedule and reach the survey quota per day
Deputy Returning Officer (Tech)
Elections Ontario
05.2022 - 06.2022
- Deputy Returning Officer (DRO) processes electors, revises their information and issues ballots using electronic forms and lists on a computer equipped with Elections Ontario software.
- Ensured staffing resources, supplies and poll layout conforms with Elections Ontario standards.
- Verified elector identification and qualifications to vote.
Merchandise Associate
Shoppers Drug Mart
05.2019 - 05.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays, assist and educate customers.
- Trained to handle cash registry and customer complaints
Education
HONOURS BACHELOR OF INTERDISCIPLINARY STUDIES - GPA 3.8/4.0
Seneca College of Applied Arts And Technology
North York, ON08.2022
CIVIL ENGINEERING TECH. - GPA 3.5/4.0
Seneca College of Applied Arts And Technology
North York, ON04.2020
ONTARIO HIGH SCHOOL DIPLOMA -
William Lyon Mackenzie Collegiate Institute
Toronto, ON06.2017
Skills
- Negotiation Skills: Expert in finding mutually beneficial outcomes
- Collaborative: Driven to effectively collaborate with various stakeholders to achieve successful results
- Relationship Building: Proactively build a strong working relationship and rapport with different personalities
- Leadership: Motivated to drive the success of the team and organization
- Resilience: Driven to achieve daily, weekly, monthly targets and key performance indicators
Timeline
Logistics Coordinator
E.L.C Dispatch Solution Inc.
03.2023 - Current
Barista
Danish Pastry House
08.2022 - 07.2023
Deputy Returning Officer (Tech)
Elections Ontario
05.2022 - 06.2022
Customer Service Representative
KGS Research
02.2022 - 02.2023
Merchandise Associate
Shoppers Drug Mart
05.2019 - 05.2022
HONOURS BACHELOR OF INTERDISCIPLINARY STUDIES - GPA 3.8/4.0
Seneca College of Applied Arts And Technology
CIVIL ENGINEERING TECH. - GPA 3.5/4.0
Seneca College of Applied Arts And Technology
ONTARIO HIGH SCHOOL DIPLOMA -
William Lyon Mackenzie Collegiate Institute
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