DAUDI ZIRIMALA
Social Work
Toronto,ON
Summary
Work Ethics: Am a hard-working person, reliable and a committed human services professional offering proven work experience and extensive social service within the community. Extremely reliable and trustworthy with maturity to work well with minimal supervision. A team builder and role model with proven communication and interpersonal abilities and sound administrative and computer skills.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Customer Care Services KatMaks Homes Inc
Toronto, ON
08.2022 - Current
- Live Green City of Toronto 2022 November
- Engaging residents and businesses in greening city and protecting environment for their wellbeing.
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Handled several calls per day to address customer inquiries and concerns.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Volunteer
KatMaks Homes Inc
Toronto, ON
07.2022 - Current
- July
- Listening carefully to customer wants and concerns
- Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer
- Habitat Store 2022
- Pricing items for sale
- Cleaning items to be sold, and general cleaning of office premises
- Loading and offloading items
- Assembling furniture and arranging different items for sale.
- Developed and updated databases to handle customer data.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
Education
Employment Essentials -
Fred Victor Centre
Toronto, ON 10.2022 - 12.2022
Gained knowledge of labor market requirements for Social ServicesToronto Shelter standards CertificateNaloxone Training CertificateEmergency First Aid and CPR Certification - Social Work
Toronto Shelter Standards
Toronto, ON 11.2022 - 12.2022
Skills
Microsoft Outlook
Timeline
Gained knowledge of labor market requirements for Social ServicesToronto Shelter standards CertificateNaloxone Training CertificateEmergency First Aid and CPR Certification - Social Work
Toronto Shelter Standards
11.2022 - 12.2022
Employment Essentials -
Fred Victor Centre
10.2022 - 12.2022
Customer Service Manager
Customer Care Services KatMaks Homes Inc
08.2022 - Current
Customer Service Volunteer
KatMaks Homes Inc
07.2022 - Current
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