DAUDA AHMED
Hamilton,ON
Summary
Compassionate, client-centered Community Support Worker with experience supporting newcomers, families, and vulnerable community members in Hamilton. Skilled in case management, advocacy, workshop facilitation, and linking clients with housing, mental health, settlement, and social services. Known for building trust quickly, de-escalating challenging situations, and collaborating with community agencies to promote safety, independence, and social inclusion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Coordinator / Community Support Worker
Somali Community in Hamilton
01.2023 - Current
- Provide one-on-one support to community members facing settlement, housing, financial, and family challenges, connecting them to appropriate community resources and services.
- Conduct intake and basic needs assessments, help clients set realistic goals, and follow up regularly to monitor progress.
- Coordinate workshops and group programs (e.g., parenting, newcomer orientation, community safety), supporting an average of 10 participants per month.
- Advocate on behalf of clients with schools, social workers, landlords, and service agencies to resolve issues and reduce barriers.
- Maintain confidential client records, case notes, and attendance logs in line with privacy and confidentiality standards.
- Collaborate with local organizations to plan inclusive community events that promote social inclusion and belonging.
Paralegal / Legal Assistant
Ojambo Law Office
10.2024 - 10.2025
- Support vulnerable clients involved in landlord–tenant, small claims, and traffic matters by gathering facts, explaining processes, and helping them understand their rights and options.
- Prepare and organize client documentation (applications, affidavits, disclosures, correspondence), maintaining accurate and detailed files.
- Communicate with clients, opposing counsel, and agencies in a professional and trauma-informed manner, often de-escalating stressful conversations.
- Manage calendars, track deadlines, and coordinate meetings and hearings, demonstrating strong time-management and organizational skills.
Education
Community Support / Social Services Studies
Oxford College
Burlington11.2025
Paralegal Diploma - Paralegal Studies
Trios College
Hamilton, ON10-2024
Skills
- Community Support & Case Management – assessing needs, developing support plans, and coordinating referrals
- Developmental & Mental Health Support – familiar with ASD, FASD, trauma-informed and strengths-based approaches
- Activities of Daily Living (ADLs) – supporting clients with routines, appointments, transportation, and community outings
- Documentation & Compliance – client file documentation, case notes, data collection, and reporting
- Crisis Response & De-escalation – remaining calm under pressure, using non-violent strategies to reduce risk
- Collaboration – working effectively with families, community partners, schools, and service providers
- Cultural Competence – experience supporting diverse communities, including immigrants and refugees
- Technical Skills – MS Word, Excel, Outlook, basic case management systems
Accomplishments
- Supported more than 50 community members per year through case management, referrals, and advocacy, helping clients access housing, income support, and health services.
- Successfully coordinated 12 community workshops/events, increasing participation and awareness of local supports.
- Recognized by clients and colleagues for responsiveness, empathy, and consistent follow-through on action plans.
Languages
English
Full Professional
Swahili
Native or Bilingual
Affiliations
- Member, [Relevant Association – e.g., Ontario Association of Mental Health Professionals – Student/Associate Member] (if applicable)
- Volunteer, [Local community/faith-based organization]
Certification
- Emergency First Aid & CPR Level C – LIUNA, 2024
- WHMIS & Workplace Health and Safety – 2025
- Vulnerable Sector Check – Hamilton Police Service, 2025
- Full G Driver's License
Timeline
Paralegal / Legal Assistant
Ojambo Law Office
10.2024 - 10.2025
Program Coordinator / Community Support Worker
Somali Community in Hamilton
01.2023 - Current
Community Support / Social Services Studies
Oxford College
Paralegal Diploma - Paralegal Studies
Trios College