Dat Thanh Ngo
Vancouver,British Columbia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT technician position. Ready to help the team achieve company goals.
Professional hospitality worker prepared for this role. Skilled in delivering exceptional customer service, managing orders efficiently, and maintaining clean, welcoming environment. Strong team player focused on adaptability and achieving results. Reliable and flexible with positive attitude and strong communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Food Server
Pho 37 Restaurant
09.2021 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
Cashier
No Frills
09.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma - Computer Information Systems
Kwantlen Polytechnic University
Surrey, BC05-2024
Skills
- Professional appearance
- Handling complaints
- Menu memorization
- Customer service
- Team collaboration
- POS operation
- Point-of-sale system
- Customer feedback management
- Team member support
- Clear communication
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Food Server
Pho 37 Restaurant
09.2021 - Current
Cashier
No Frills
09.2020 - 09.2021
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Diploma - Computer Information Systems
Kwantlen Polytechnic University
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