Dattesh Patel
Niagara Falls,Canada
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 7+years history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.
Overview
13
13
years of professional experience
Work History
Franchise Owner
Sana Grill
01.2019 - 12.2024
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Oversaw payroll, business planning and marketing for franchise operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Dual Rate Table Games Supervisor/Table Games Dealer
Niagara Casinos
03.2016 - 11.2022
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories, and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
Store Manager
Subway Restaurants
01.2012 - 12.2015
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Served fresh, hot food with a smile in a timely manner
- Frequently washed and sanitized hands, food areas and food preparation tools
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
- Assisted management with monthly inventory control and weekly stock ordering
- Took initiative to find extra tasks when scheduled duties were completed
- Served as mentor to junior team members
- Surpassed revenue goals in four consecutive quarters
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Representative
New Rockland Motel
01.2012 - 12.2015
- Greeted and registered guests and issued room keys
- Processed credit card transactions during the checkout process
- Referred guests to local restaurants and recommended attractions in the area
- Supplied guests with extra towels and toiletries when requested
Team Member
Sana Grill
02.2012 - 09.2012
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Served fresh, hot food with customer focused attitude and in a timely manner
- Cut and chopped food items and cooked on a grill or in fryers
- Accurately measured ingredients required for specific food items
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
Education
International Business Management -
Mohawk College of Applied Arts and Science
Hamilton, ON08.2012
Bachelor of Business Administration - Business Management
Sardar Patel University
Vallabh Vidhyanagar, Gujarat04.2011
Skills
- Reliable and punctual
- Reliable team worker
- Comfortable standing for long time period
- Operations management
- Gaming commission compliance
- Decision-making
- Card shuffling
- Game dealing
- Problem-solving abilities
- Multitasking Abilities
- Chip inventory systems
- Task prioritization
- Maintain security
Accomplishments
- Cash handling
- Restaurant management
- Delivers exceptional customer service
- Proven leader
- Recognized by peers and management for going above and beyond normal job functions
- Active and core committee member of Baroda student exchange program (AIESEC)
- Volunteered at YUVA Unstoppable to teach under privileged students basics of computer
- Organizing president of Business Event (BAAZIGAR) at undergrad studies
- Offered services as a peer tutor to students in need of academic help
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Franchise Owner
Sana Grill
01.2019 - 12.2024
Dual Rate Table Games Supervisor/Table Games Dealer
Niagara Casinos
03.2016 - 11.2022
Team Member
Sana Grill
02.2012 - 09.2012
Store Manager
Subway Restaurants
01.2012 - 12.2015
Customer Service Representative
New Rockland Motel
01.2012 - 12.2015
Bachelor of Business Administration - Business Management
Sardar Patel University
International Business Management -
Mohawk College of Applied Arts and Science
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