Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Datt Patel

Toronto,ON

Summary

Dynamic and highly skilled Network and Voice Support Specialist with over three years of experience in delivering exceptional IT support and network solutions. Proven expertise in configuring, troubleshooting, and optimizing complex network systems using industry-leading technologies such as Cisco, Juniper, and Fortinet. Adept at managing BGP, MPLS, VPNs, and VoIP configurations to enhance operational efficiency and security. Strong problem-solving skills and a customer-focused approach have consistently resulted in improved service delivery and client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist

FedEx Ground
Woodbridge, Ontario
01.2023 - Current
  • Network Configuration and Support: Configured and maintained network hardware, including Cisco and Juniper routers and switches, ensuring robust connectivity and security for over 200 users.
  • Troubleshooting and Resolution: Provided Tier 2 support for complex network issues, leveraging tools like ServiceNow and TeamViewer to diagnose and resolve connectivity problems, reducing incident resolution time by 30%.
  • Vendor Coordination: Interfaced with vendors and service providers to troubleshoot and resolve issues related to network hardware and services, achieving a 95% issue resolution rate.
  • Software Deployment: Managed the deployment of network software updates and patches, maintaining system integrity and security.
  • Process Improvement: Developed and implemented standard operating procedures for network management and support, enhancing operational efficiency and reducing downtime by 20%.
  • On-Call Responsibilities: Provided on-call support for after-hours network issues, ensuring minimal disruption to business operations.

IT Field Support Technician

Jio Fiber
Anand, Gujarat
05.2020 - 08.2022
  • Network Design and Implementation: Assisted in the design and implementation of network solutions, including BGP/MPLS setups and VPN configurations, enhancing network scalability and reliability.
  • VoIP Configuration: Configured and maintained VoIP systems, ensuring seamless communication and integration with existing network infrastructure.
  • Hands-On Network Management: Conducted regular maintenance and upgrades of network equipment, including routers, switches, and firewalls, to improve performance and security.
  • Project Management: Led IT infrastructure upgrade projects, coordinating with stakeholders and vendors to deploy new network hardware, such as switches and firewalls, on schedule and within budget.
  • Technical Support and Training: Provided technical support and training to end users and junior technicians, improving team competency and service delivery.

Education

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08-2024

Skills

  • Network Technologies: TCP/IP, BGP, MPLS, VPN/IPSEC, VoIP
  • Protocols: OSPF, EIGRP, BGP, spanning-tree, VLANs
  • Hardware: Cisco & Juniper routers and switches, Firewalls
  • Tools: Linux/UNIX commands, SDWAN, IPVPN, UTM
  • Software: ServiceNow, TeamViewer
  • Other Skills: Strong troubleshooting and problem-solving skills, project management

Certification

  • FY24 ALL STAR: For consistently exceeded and productivity standard by FedEx

Accomplishments

ITIL Implementation at FedEx Ground

  • Implemented ITIL best practices within the IT support team, developing SOPs that improved incident management and service request processes.
  • Trained team members on ITIL frameworks, resulting in a 20% improvement in response times and customer satisfaction.

IT Infrastructure Upgrade for Jio

  • Led a comprehensive IT infrastructure upgrade project, overseeing the deployment of network hardware to enhance security and performance.
  • Managed the migration of servers and data storage, optimizing system reliability and scalability, and ensuring project milestones were met on time and within budget.

Timeline

IT Support Specialist

FedEx Ground
01.2023 - Current

IT Field Support Technician

Jio Fiber
05.2020 - 08.2022

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning

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Datt Patel