Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Dat Pham

Saskatoon,SK

Summary

Skilled in managing bank accounts, supporting loan products and handling real estate issues. Proficient in building strong customer relationships, assessing customer needs, and enhancing cross-selling opportunities. Strong organizational and problem-solving skills, strong focus on regulatory compliance and creating memorable customer experiences. Find ways to leverage extensive skills and experience to effectively contribute to TD's success.

Overview

2
2
years of professional experience

Work History

SUPERVISOR

THUAN THANH RESTAURANT
05.2023 - 05.2024
  • Managed a team of 10 service staff, ensuring high standards of customer service that increased in customer satisfaction ratings
  • Responsible for daily cash-up procedures, including counting cash drawers and deposits
  • Oversaw inventory management, maintaining accurate stock levels and ordering supplies
  • Resolved customer complaints by offering quick solutions that adhered to company policies, maintaining customer loyalty and service integrity.
  • Facilitated daily team meetings to communicate goals, share updates, and gather feedback, enhancing team performance and morale.

WAITER, CASHIER, HOST

THUAN THANH RESTAURANT
05.2022 - 04.2023
  • Accurately entering orders into a Point of Sale (POS) system and processed payments
  • Accurately processed customer transactions and maintained task drawer
  • Provided exceptional customer service
  • Possessed a positive attitude, ability to work in a team, and strong work ethic
  • Promoted to head cashier by demonstrating accountability, collaboration, and customer-focused service

Education

High School Diploma -

Fanshawe College - Hotel And Resort Services
London, ON
04.2024

Skills

  • Verbal and Written Communication
  • Microsoft Certified
  • Customer Service
  • Employee Training Assistance
  • Relationship Building
  • Teller Support
  • Team Collaboration
  • Adaptability
  • Problem-solving
  • Supervision & Leadership
  • Technology Proficiency

Languages

English
Native/ Bilingual
Vietnamese
Native or Bilingual

References

Mohanad Abadilah - Customer service manager of TD bank

Tel: 416-624-6677

Email: mabadilahwork@gmail.com

Timeline

SUPERVISOR

THUAN THANH RESTAURANT
05.2023 - 05.2024

WAITER, CASHIER, HOST

THUAN THANH RESTAURANT
05.2022 - 04.2023

High School Diploma -

Fanshawe College - Hotel And Resort Services

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Dat Pham