Dasunpriya Bandara Weerasinghe
69 Oxford Grove, Bolton,UK
Summary
I am passionate about working in a dynamic retail environment where I can oversee site operations, enhance customer experience, and drive efficiency in daily store management. I am particularly interested in stock management, merchandising, and ensuring smooth coordination between teams to optimize sales and service quality. My goal is to develop strong leadership skills in retail management, contribute to business growth, and create a positive and engaging shopping experience for customers.
A results-driven and detail-oriented professional with a strong academic background in Marketing and International Business Management. Experienced in administrative operations, customer service, and financial reconciliation, with a proven ability to manage data, process transactions, and coordinate effectively with teams. Passionate about working in retail operations and site management, ensuring smooth daily operations, excellent customer service, and efficient stock and staff management.
Overview
8
8
years of professional experience
Work History
Site Manager
Fenix Retail Limited
Bolton, England, United Kingdom
06.2024 - Current
- Operations Management: Directed daily operations of a high-traffic fuel station and retail store, ensuring smooth service delivery and operational efficiency. Oversaw fuel delivery coordination and inventory management, optimizing stock levels across all categories.
- Staff Supervision: Supervised and motivated a team of fuel attendants and retail staff. Provided training, mentorship, and conducted performance evaluations to foster a high-performance culture. Developed shift schedules and delegated tasks to maintain service levels during peak times.
- Customer Service Excellence: Championed a customer-first culture by ensuring prompt, courteous service. Resolved customer complaints and inquiries efficiently, resulting in improved satisfaction and repeat business.
- Safety & Compliance: Implemented and maintained strict safety protocols, ensuring compliance with all health, safety, and environmental regulations. Led regular safety training and audits to uphold safety standards.
- Financial Oversight: Managed budgeting, tracked expenses, and monitored sales performance. Generated weekly and monthly financial reports to analyze trends and drive strategic improvements.
- Merchandising & Inventory Control: Oversaw merchandising strategies and seasonal product selection to align with customer preferences. Conducted routine stock audits and implemented loss prevention measures.
- Marketing Initiatives: Designed and executed promotional campaigns, discounts, and loyalty programs to boost customer engagement and drive sales. Partnered with local businesses for cross-promotional community events.
- Crisis Management: Developed and led response strategies for emergencies including fuel spills and equipment failures. Ensured rapid recovery and continuity of operations through effective contingency planning.
- Site Maintenance Oversight: Managed upkeep of fueling systems, POS equipment, and facility infrastructure. Coordinated with external vendors and service providers for timely maintenance and repairs.
- Regulatory Reporting: Maintained detailed records of fuel transactions and retail operations. Submitted regulatory reports and ensured full compliance with environmental and health codes.
Junior Executive
George Steuart & Company Ltd
Sri Lanka
01.2020 - 12.2021
- Assisting in the preparation and processing of insurance proposals, quotations, and policy documents.
- Coordinating with clients to gather necessary information and documentation.
- Supporting senior executives in managing client portfolios and handling renewals.
- Following up with insurance companies regarding claims and policy matters.
- Maintaining accurate records of client interactions and transactions.
- Assisting in analyzing insurance requirements and recommending suitable products
- Handling day-to-day administrative tasks such as document filing, data entry, and record maintenance.
- Coordinating internal meetings and assisting with the preparation of meeting minutes.
- Managing correspondence and liaising with clients and service providers.
- Assisting in the preparation of reports, presentations, and internal communications.
- Supporting general office operations and ensuring timely completion of assigned administrative tasks.
Internship
Courtaulds Trading Company (Pvt) Ltd
Sri Lanka
09.2018 - 03.2019
- Processed and managed system-generated entries using SAP.
- Handled direct contact with merchandise to ensure quality and accuracy.
- Coordinated and executed material orders to meet production requirements.
- Created garments based on detailed specifications and production guidelines.
Internship
SriLankan Airlines (Pvt) Ltd
Sri Lanka
12.2017 - 06.2018
- Raised Agency Debit Memos (ADMs) for global travel agencies across regions including UAE, Oman, Canada, Australia, Denmark, France, the UK, and Germany.
- Reviewed and responded to ADM disputes, ensuring accuracy and compliance with IATA standards.
- Handled agency queries via email, providing timely and accurate support.
- Updated online GDS cost segments and maintained accurate cost data.
- Analyzed activity reports for PNRs using Zeus to validate billing and booking data.
- Categorized global agencies by IATA and non-IATA status to streamline processing and reporting.
- Utilized Altea Reservation system to retrieve check digits and verify passenger data.
Internship
Sri Lanka Tourism Development Authority
Sri Lanka
08.2017 - 12.2017
- Conducted TDL calculations and audits for SLTDA-registered clients in compliance with regulatory standards.
- Performed detailed revenue analysis to ensure accurate TDL assessments.
- Reconciled client financial statements to validate declared revenue and levy compliance.
- Managed client TDL documentation and resolved queries efficiently and professionally.
- Contributed to the successful migration to a newly developed TDL ERP system by supporting data validation and user testing.
- Handled customer complaints and service inquiries, ensuring timely and satisfactory resolution.
Education
Master`s Degree - Marketing
Northumbria University
01.2024
Bachelor`s Degree - International Business Management
Northumbria University
01.2020
HND - Business Management
National Institute of Business Management
01.2019
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Staff management
- Site management
- Project management
- Multitasking and organization
- Customer relationship management
- Budgeting and cost savings
Timeline
Site Manager
Fenix Retail Limited
06.2024 - Current
Junior Executive
George Steuart & Company Ltd
01.2020 - 12.2021
Internship
Courtaulds Trading Company (Pvt) Ltd
09.2018 - 03.2019
Internship
SriLankan Airlines (Pvt) Ltd
12.2017 - 06.2018
Internship
Sri Lanka Tourism Development Authority
08.2017 - 12.2017
Bachelor`s Degree - International Business Management
Northumbria University
HND - Business Management
National Institute of Business Management
Master`s Degree - Marketing
Northumbria University