Dasuni Athapattu

• Led floor sets following plan-grams to update store appearance.
• Used Salesforce, Power-bi, Google Sheets and New Store on daily basis to run business.
• Used proven customer engagement techniques to increase sales.
• Reviewed financial statement, sales or activity reports, and other performance data to measure productivity.
• Met and exceeded KPI's through lead conversations and prospecting activities.
• Provided product information to customers and aligned with customer needs to boost satisfaction.
• Used CRM software to contact and chat with regular customers to build long-term customer relationships and networks, and to introduce them to new promotions to increase sales.

Information Technology Assistant, Office of the Dean

• Trouble shoot and resolved workstation network hardware and software.
• Setting up, maintaining and supporting software applications, security and networking configuration.
• Utilized computer applications and able to recognize and solve problems.
• Solved technical issues through Live chat or Teams/Skype.
• Providing technical support and guidance to users.
• Generating new technology ideas or making recommendations for improving IT system.
• Documenting and responding to service requests and incidents through a ticketing system.
• Gathering and analyzing data in support of IT projects.
• Taking initiative and demonstrating leadership skills.
• Demonstrating organizational skills to carry out variety of tasks.
• Provided hardware/software support in a Windows environment and other software applications.
• Utilized Microsoft Skype/Teams conferencing and audiovisual technologies.
• Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (laptops, tablets, mobile devices, printers).

• Worked dually as cashier and sales representative when required.
• Under the supervision of the store manager I was able to take on other tasks at the store such as promoting, having excellent bond between the buyer and the store.
• Made sure that the store was up to standard every day, handled heavy duty stocking as well.
• Successfully complied with all aspects demanded within retail atmosphere.
• Acquired a general understanding and aptitude for cashiering needs.

Junior Business Analyst RPA, R&D Department Global Technology Office (GTO)

• Capture business requirements using client/end-user interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
• Constructing workflow charts and diagrams and writing user stories.
• Managing internal projects such as RPA internal process analysis and conducting end to end delivery.
• Decomposed business and user requirements into functional requirements, specified in an appropriate level of detail suitable for use by those must base their work on the requirements and by the solution development team members.
• Utilized Robotic Process automation (RPA) solutions and AI helping quality for customer businesses and supporting HR departments within Virtusa.
• Supporting businesses accelerate invoice processing cycles to meet revised terms and avoid missing early payment discounts by leveraging AI and ML with intelligent OCR.

Medical Surgical Practitioner, (Medical Student - Intern)

• Responsible for acquiring the appropriate information regarding patient medicinal needs
• Worked closely with doctors in regards to medications needed for patients
• Liaised with hospital doctors in order to receive accurate patient information and have prepared patients for deliveries
• Have actively worked with a Gynecologist surgeon as a medical student and has helped and observed birth procedures, further assisted nurses to take care of newborn babies
• Observed and assisted Lower segment Cesarean Sections (LSCS) with deliveries and episiotomy suturing when necessary
• Have observed and assisted doctors and nurses with cystic fibrosis operations and each stage of the operation was guided by a professional doctor.