Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dasol KIM

Victoria,BC

Summary

Hardworking and professional employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience

Work History

Senior Team Leader

Transcosmos Korea
Seoul, Republic of Korea
03.2021 - 06.2024
  • Implemented changes in processes and procedures based on changing business needs or customer demands.
  • Oversaw hiring process for new employees in the therapy business ensuring proper onboarding processes were followed.
  • Analyzed customer needs and business objectives to develop effective quality assurance standards and processes.
  • Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
  • Coached, mentored and trained junior team members on their roles and responsibilities.
  • Collaborated with other departments to ensure smooth operations of the team.
  • Communicated regularly with senior management regarding project updates or changes.
  • Maintained up-to-date records of all activities related to the team's operations.
  • Liaised with external vendors or stakeholders in order to resolve any issues quickly.

Surver

Pyeon Baek Jib Restaurant
Busan, Republic of Korea
09.2020 - 12.2020
  • Provided excellent customer service to ensure satisfaction.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted customers, answered questions and recommended specials to increase profits.

Barista

The Road Coffee
Hadong, Republic of Korea
06.2020 - 08.2020
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Barista and Server

Italian Restaurant
Sydney, Australia
01.2020 - 03.2020
  • Provide customer service as All-rounder
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Intern of Overseas Sales Department

Songwol Towel
Long An, Vietnam
12.2018 - 02.2019
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Managed customer inquiries through phone calls, emails, or other forms of communication.
  • Performed quality checks on products prior to shipment or delivery.
  • Maintained accurate records of all activities performed throughout internship period.

Barista

Ediya Coffee
Busan, Republic of Korea
01.2018 - 12.2018
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Received and accurately processed customer payments.

Sales Advisor

Desecente Korea
Seoul, Republic Of Korea
05.2017 - 08.2017
  • Provided customers with information on products and services available.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Managed inventory levels by tracking stock availability and coordinating restocking efforts.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.

Server

Santorini Restaurant
Seoul, Republic of Korea
01.2017 - 05.2017
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.

Barista

Bandi tree Cofee
Busan, Republic of Korea
03.2015 - 05.2016
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Education

Some College (No Degree) - English Literature

Kosin University
Busan, Republic of Korea

Skills

  • Conversant in [Language]
  • Positive and professional
  • Relationship Management
  • Team member support
  • Food safety understanding
  • Exceptional customer service
  • Cash Handling
  • Latte art
  • Sandwich preparation
  • Smoothie making
  • POS Systems
  • Bill computation
  • Table Setting
  • Business processes understanding
  • Process Monitoring and Control
  • Process scheduling
  • Analyzing business processes
  • Business performance improvement
  • Managing process efficiency

Languages

English
Professional
Korean
Native/ Bilingual

Timeline

Senior Team Leader

Transcosmos Korea
03.2021 - 06.2024

Surver

Pyeon Baek Jib Restaurant
09.2020 - 12.2020

Barista

The Road Coffee
06.2020 - 08.2020

Barista and Server

Italian Restaurant
01.2020 - 03.2020

Intern of Overseas Sales Department

Songwol Towel
12.2018 - 02.2019

Barista

Ediya Coffee
01.2018 - 12.2018

Sales Advisor

Desecente Korea
05.2017 - 08.2017

Server

Santorini Restaurant
01.2017 - 05.2017

Barista

Bandi tree Cofee
03.2015 - 05.2016

Some College (No Degree) - English Literature

Kosin University

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Dasol KIM