Dasha Kontsur
Burlington
Summary
Accomplished in enhancing customer experiences at Hudson Public Bar+Kitchen, I excel in multitasking and organization, serving high volumes with exceptional customer service. Skilled in new cocktail creation and fostering teamwork, my proactive approach and liquor knowledge significantly boost satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
SERVER/BARTENDER
Hudson Public Bar+Kitchen
02.2023 - Current
- Served high customer volumes (up to 40ppl) during special events, nights, and weekends.
- Cultivated warm relationships with regular customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
BARTENDER/SERVER
Isabelle Restaurant & Lounge
10.2022 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
BARTENDER/SERVER
Sheraton Poznan Hotel
11.2021 - 09.2022
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Cultivated warm relationships with regular customers.
- Served up to 15 tables at a time.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
SERVER/SUPERVISOR
Tse-Bar
10.2019 - 12.2020
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Applied comprehensive knowledge of strong alcohol, wine and beer to increase daily beverage sales.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Education
Smart Serve
Ontario
01-2022
Doctor Of Medicine - Pediatrics
Ukrainian Medical And Dental Academy
Poltava, Ukraine01-2019
Skills
- Teamwork and Professionalism
- Multitasking and organization
- High volume dining
- Exceptional customer service
- Liquor, Beer and Wine Knowledge
- IBA official cocktails
- Server Training
- New Cocktail Creation
Languages
English
Ukrainian
Russian
Polish
Timeline
SERVER/BARTENDER
Hudson Public Bar+Kitchen
02.2023 - Current
BARTENDER/SERVER
Isabelle Restaurant & Lounge
10.2022 - 01.2023
BARTENDER/SERVER
Sheraton Poznan Hotel
11.2021 - 09.2022
SERVER/SUPERVISOR
Tse-Bar
10.2019 - 12.2020
Smart Serve
Ontario
Doctor Of Medicine - Pediatrics
Ukrainian Medical And Dental Academy
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