Dasha Kennedy
Victoria,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Cognito Health
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns
and providing accurate information. - Streamlined call center processes for improved efficiency and
reduced wait times. - Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of
medical histories, prescriptions, and lab results. - Streamlined back office operations for increased efficiency by
implementing new organizational systems. - Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Clerk
Island Health Emergency Department
09.2022 - 03.2024
- Skilled at working independently and collaboratively in a team
environment. - Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations. - Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
Coordinator/Receptionist
Minton House
03.2022 - 01.2024
- Managed emergency situations calmly and efficiently, administering first aid when necessary while awaiting professional medical assistance if required.
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Server/Supervisor
Swans Pub And Hotel
05.2021 - 12.2021
- Practice basic steps of service while working on the floor
- Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests
- Quickly and successfully resolved conflict resulting in customer satisfaction
- Greeted customer and developed relationships resulting in customer loyalty
General Manager
The Floating Fish Store
02.2021 - 10.2021
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
Supervisor
Fairmont Hotel Macdonald
01.2019 - 03.2020
- Ensure proper scheduling for areas of operation according to business levels
- Monitor team members performance and address issues in a timely manner
- Responsible for managing the restaurants everyday operations
- Engaging with guests, training, coaching and completing payroll.
Food and Beverage Manager/Event Coordinator
Yellowhead Event Space And Brewery/Tap Room
06.2015 - 03.2020
- Coordinated and executed 100+ weddings, drag shows, corporate events, brunches, and charity events with 150+ guests whilst following a strict timeline
- Working with clients in a fast-paced, one on one basis
- Ensuring myself and all staff know the standards that are expected daily
- Expediting food and ensuring accuracy, quality, presentation, and consistency
- Staffing events for bar and food service
- Processing cash-outs and troubleshooting POS
Shift Manager/Bartender/Server
Denizen Hall
05.2015 - 01.2019
- Organizing events with Liquor Representatives such as fundraisers and theme nights
- Social media management (Facebook, twitter and Instagram)
- Responsible for hiring and scheduling
- Practice basic steps of service while working on the floor for Server/Bartending shifts
Education
Diploma - Honors - Hospital Unit Clerk
Sprott Shaw College
Victoria, BC06.2022
Certificate - Honors - Medical Office Assistant
Sprott Shaw College
Victoria, BC06.2022
Skills
- Multitasking and Organization
- Problem-Solving
- Computer Skills
- Medical Reception
- Appointment Coordination
- Schedule Management
- Workload Management
- Follow-up skills
Languages
Russian
Professional Working
Certification
First Aid - Standard First Aid CPR/AED Level C
Timeline
Medical Office Assistant
Cognito Health
03.2024 - Current
Unit Clerk
Island Health Emergency Department
09.2022 - 03.2024
Coordinator/Receptionist
Minton House
03.2022 - 01.2024
Server/Supervisor
Swans Pub And Hotel
05.2021 - 12.2021
General Manager
The Floating Fish Store
02.2021 - 10.2021
Supervisor
Fairmont Hotel Macdonald
01.2019 - 03.2020
Food and Beverage Manager/Event Coordinator
Yellowhead Event Space And Brewery/Tap Room
06.2015 - 03.2020
Shift Manager/Bartender/Server
Denizen Hall
05.2015 - 01.2019
Diploma - Honors - Hospital Unit Clerk
Sprott Shaw College
Certificate - Honors - Medical Office Assistant
Sprott Shaw College
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