Eli Courtoreille
Edmonton,Alberta
Summary
Reliable manager, successful at operating in high-volume, fast-paced environments. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
10
10
years of professional experience
Work History
Kitchen Manager / Driver
Fox Burger
Edmonton, Alberta
02.2024 - Current
- Demonstrated ability to manage food preparation and service in a timely manner.
- Created detailed reports regarding sales, profits, and expenses associated with the food truck's operations.
- Operated vehicle, driving long/short distances safely with a clean driving record.
- Provided support during busy periods by managing multiple tasks simultaneously.
Owner/Operator
YVR Pressure Washing and Sealing LTD
Vancouver, British Columbia
05.2020 - 01.2024
- Performed financial analysis to identify areas for cost savings and increased profitability.
- Created detailed business plans outlining strategies for growth and expansion.
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
- Provided friendly and engaging customer service to internal and external customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Driver / Service Sales Representative
CINTAS
Vancouver, British Columbia
01.2023 - 11.2023
- Operated under strict time deadlines, navigating efficiently throughout Alberta to fulfill service obligations
- Excelled as a service sales representative, demonstrating proficiency in selling products and services directly to clients
- Successfully engaged with customers, employed upselling techniques, and built rapport to drive sales and meet revenue targets.
- Operated a variety of vehicles safely including box trucks, vans, flatbeds, and more.
- Conducted regular vehicle inspections to ensure safety standards were met at all times.
Assistant Manager
Super Smash Burgers
Vancouver, British Columbia
03.2022 - 08.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Monitored employee attendance records, timekeeping, and payroll information.
Team Lead
FootLocker
Vancouver, British Columbia
03.2019 - 02.2022
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Mentored junior staff members to foster a productive working environment, showcasing leadership capabilities.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
- Delivered exceptional customer service to guests.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved escalated customer complaints or queries promptly and efficiently.
Train Conductor / Labourer
Canadian National Railway Company
Edmonton, Alberta
12.2014 - 02.2019
- Conducted daily inspections on switches, signals, communications, locomotives, and railcars to identify and address maintenance needs promptly
- Maintained clear and efficient communication with dispatch personnel, receiving instructions and notifications regarding track obstructions, route adjustments, and timetables
- Performed manual labor tasks, including unloading train cars, demonstrating proficiency in hands-on duties
- Operated locomotives across various regions of Canada, demonstrating proficiency in railway transportation
- Orchestrated special arrangements in the event of train service failures, collaborating with relevant stakeholders to minimize disruptions and maintain operational continuity.
- Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.
Education
High School Diploma -
Louis St. Laurent
Edmonton, AB06-2012
Some College (No Degree) - Criminology
Mount Royal University
Calgary, ABSkills
- Staff Management
- Business Administration
- Operations Management
- Sales and Marketing
- Business Development
- Coaching and Development
- Conflict Resolution
- Inventory Management
Timeline
Kitchen Manager / Driver
Fox Burger
02.2024 - Current
Driver / Service Sales Representative
CINTAS
01.2023 - 11.2023
Assistant Manager
Super Smash Burgers
03.2022 - 08.2023
Owner/Operator
YVR Pressure Washing and Sealing LTD
05.2020 - 01.2024
Team Lead
FootLocker
03.2019 - 02.2022
Train Conductor / Labourer
Canadian National Railway Company
12.2014 - 02.2019
High School Diploma -
Louis St. Laurent
Some College (No Degree) - Criminology
Mount Royal University
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