Daryna Strashna
Kelowna,BC
Summary
Dedicated and organized employee with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Hotel in Bulgaria
Sofia, Bulgaria
03.2017 - 09.2017
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
Brand Manager
Philip Morris
Kyiv, Ukraine
11.2018 - 12.2021
- Discuss available program services with potential participants and outline procedures to facilitate smooth engagement in program processes.
- Provided outstanding service to new and long-standing customers.
- Collaborated with team to forecast based on sales and product profitability.
- Explained benefits, features and recommendations to maximize client retention.
Operations Manager
Hugo Hunter
Kyiv, Ukraine
01.2022 - 03.2024
- Answer calls, emails, open and process mail, faxing, filling, photocopying.
- Resolved customer complaints in a timely manner.
- Support, control and coordination of logistics processes.
- Work in team, participate in partnership, departmental, all-staff, and relevant community meetings, in-service training, and other trainings.
- Addressed customer concerns with suitable solutions.
Education
Master Degree in Translation - Translation
Kyiv National Linguistic University
Kyiv, Ukraine12-2021
Bachelor in Translation - Translation
Kyiv National Linguistic University
Kyiv, Ukraine05-2020
Skills
- Attention to details
- Excellent Communication Skills
- Multitasking and Organization
- Teamwork and Collaboration
- Relationship Building
- Computer Proficiency
- Conflict Resolution
- Recordkeeping and Confidentiality
Timeline
Operations Manager
Hugo Hunter
01.2022 - 03.2024
Brand Manager
Philip Morris
11.2018 - 12.2021
Front Desk Receptionist
Hotel in Bulgaria
03.2017 - 09.2017
Master Degree in Translation - Translation
Kyiv National Linguistic University
Bachelor in Translation - Translation
Kyiv National Linguistic University
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