Daryna Kulichenko
Student
West Vancouver,BC
Summary
Enthusiastic and motivated individual passionate about customer service. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Waitress
Creme Cafe
West Vancouver , BC
06.2015 - 08.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
Customer Service Associate
IGA Supermarket
West Vancouver, BC
07.2016 - 06.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
West Vancouver Secondary School
West Vancouver, BC 09.2013 - 06.2017
Bachelor of Science - Health Sciences
Langara College
Vancouver, BC 09.2017 - Current
Skills
Quality assurance
Timeline
Bachelor of Science - Health Sciences
Langara College
09.2017 - Current
Customer Service Associate
IGA Supermarket
07.2016 - 06.2017
Waitress
Creme Cafe
06.2015 - 08.2015
High School Diploma -
West Vancouver Secondary School
09.2013 - 06.2017
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