Daryna Kulichenko
Student
West Vancouver,BC
Summary
Enthusiastic and motivated individual passionate about customer service. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Waitress
Creme Cafe
West Vancouver , BC
06.2015 - 08.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
Customer Service Associate
IGA Supermarket
West Vancouver, BC
07.2016 - 06.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
West Vancouver Secondary School
West Vancouver, BC 09.2013 - 06.2017
Bachelor of Science - Health Sciences
Langara College
Vancouver, BC 09.2017 - Current
Skills
Quality assurance
Complaint resolution
Medical terminology knowledge
Creative problem solving
Fluent in English, Russian, and Ukrainian
Multitasking and Organization
Proficient in Microsoft Office
Team Collaboration
Timeline
Bachelor of Science - Health Sciences
Langara College
09.2017 - Current
Customer Service Associate
IGA Supermarket
07.2016 - 06.2017
Waitress
Creme Cafe
06.2015 - 08.2015
High School Diploma -
West Vancouver Secondary School
09.2013 - 06.2017