Daryl Houston
Victoria,BC
Summary
Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Enterprising the District Manager role successfully in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
Work History
Vice President
Original Farm
12.2022 - Current
- Oversee marketing, advertising and new product assortment..
- Oversee business-wide changes to modernize procedures and organization.
- Manage financial, operational and human resources to optimize business performance.
- Cultivate company-wide culture of innovation and collaboration.
- Maintain P&L and shouldered corporate fiscal responsibility.
- Establish and maintain strong relationships with customers, vendors and strategic partners.
- Initiate strategy to drive company growth and increase market share and profitability by extending store neighborhood.
- Clarified roles, responsibilities and expectations of staff.
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
District Manager
Rexall
Vancouver Island , BC
04.2016 - 12.2022
- Full P&L accountability by ensuring every store meets and exceeds their service, sales, script, professional services, profit, training, gross margin, shrink, labour and recruiting targets through operational excellence and superior leadership
- Identify opportunities, develop and implement action plans, and is accountable for success of store operations and profitability of all stores in the district
- Supervised up to 27 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership teams
- Responsible for human resource activities, which includes recruitment, training, developing and motivating staff, performance evaluations, disciplinary procedures
- Full understanding of impact of competition in the marketplace and monitors competitor changes in image, product and operations.
District Manager
Dollarama
Edmonton, AB
04.2015 - 04.2016
- Responsible for managing and overseeing multiple retail store operations
- Supervised 14 locations to enforce high-quality standards of operation
- In addition to supervising daily operations, was responsible for all merchandising activities, recruitment and training activities for employees, store openings, financial reports on sales, productivity/labour costs and inventory management
- Was accountable to deliver against sales growth and profit targets for the district and ensure consistency at store level throughout the district in line with company guidelines and best practices
- On hand leadership guiding store leaders to provide sound operational execution and deliver a strong P&L statement.
- Built positive and productive relationships with store and field leadership
- Exceeded sales targets with well-developed sales strategy and empowering team coaching
Store Manager
Target
Edmonton, AB
01.2012 - 04.2015
- Key part of the international Target launch into Canada
- One of the first 30 Store Team Leaders hired across Canada
- Opened two new locations in Edmonton and assisted in four additional openings in Ontario, Quebec and British Columbia
- Assisted in recruitment and training of full staff compliment of over 150 Team Members for each location which included Executives, Team Leaders and Team Members. Provided exceptional operational controls through delivery of reliable in stocks rated #3 in Western Canada by the customer and Store Operations. Developed a friendly, engaged and knowledgeable team who provided a safe and friendly shopping experience
- Worked closely with Head Quarters to formulate and build the company brand in a challenging market. Key roles included mentoring of Target Canada's first Co-Op and internships, Stores' representative for the National Payroll Champions Team and lead assessor in Target's LEAD Mentor ship Program
Store Manager
The Home Depot
Lloydminster/Edmonton, Alberta
01.2007 - 01.2012
- Responsible for overall P&L accountability for large format retail store with a team of 150-200 associates and annual sales ranging from $30 to $60 million
- Key strengths include delivering on key performing metrics including P&L, top line sales, inventory management and strong customer service results
- Focused on hiring, training, developing and retaining a highly engaged team in a challenging market
- Delivered on time store opening in Lloydminster, AB by hiring and training a full team consisting of 120 associates including all Assistant Store Managers, Department Managers and all sales associates and setting up the store to meet opening deadlines. Involved within the communities through sponsorship and several programs including Habitat for Humanity, YESS and Kids Workshops.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Performed statistical analyses to gather data for operational and forecast team needs
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
Education
High School Diploma -
I.E. Weldon SS
06.1995
Skills
- Team Leadership
- Staff Supervision
- Cost Management
- Financial Management
- Operations Oversight
- Quality Standards
- Market Research
- Sales Strategies
- Recruiting and Hiring
- Sales Forecasts
- Employee Coaching and Motivation
- Financial Forecasting
- Human Resource Management
Timeline
Vice President
Original Farm
12.2022 - Current
District Manager
Rexall
04.2016 - 12.2022
District Manager
Dollarama
04.2015 - 04.2016
Store Manager
Target
01.2012 - 04.2015
Store Manager
The Home Depot
01.2007 - 01.2012
High School Diploma -
I.E. Weldon SS
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