Darya Bondarenko
Fort Erie,ON
Summary
Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Business Owner
Sole Proprietorship
10.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
- Assisted in training new Lash Artists at the salon, sharing expertise on technique, client interaction, and best practices.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
Server
The Keg Steakhouse + Bar
09.2016 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Lakeshore Catholic High School
Port Colborne, ON06.2015
Skills
- Driven and Determined
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Exceptional customer service
- First Aid
- Food and Beverage Service
- Verbal and written communication
- Safety Procedures
- Public Speaking
- Leadership Qualities
- Issue Resolution
- Cleanliness and sanitation
Timeline
Business Owner
Sole Proprietorship
10.2018 - Current
Server
The Keg Steakhouse + Bar
09.2016 - 09.2019
High School Diploma -
Lakeshore Catholic High School
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